Ukrainian/English- Temp to Perm- Call Centre Customer Service

Toronto, ON

Employment Type: Temporary Industry: Customer Service Job Number: 62336

Bilingual (Ukrainian/English) Customer Service Representative

Temporary to Permanent

Interested in working in a boutique call centre?

Do you want to work in the Financial Industry?

Our financial services client in High Park, has an immediate staffing need for Ukrainian/English speaking Customer Service Representative.

Must be flexible to work any day Monday to Saturday and a full 38 hour work week.

Pay rate starting at $16.50/hr

 Duties and Responsibilities:

·         Provides assistance by listening to members, identifying needs, and then providing appropriate financial services.

·         Identifies opportunities for cross selling credit union products; provides knowledgeable product information to member; assists member with necessary application forms then promptly forwards forms and required documents to appropriate branch; and, when different skills/knowledge is required, refers member to appropriate credit union employee for further member care.

·         Initiates Outbound sales calls to market products, services and promotions to build member awareness and generate new business leads.

·         Opens overseas accounts for immigration purposes.

·         Assists in managing risk by ensuring that all deposit, investment and credit card services meet regulatory and credit union policy requirements such as identification and source(s) of funds; reports any unusual occurrences or fraudulent activity to next level management upon discovery.

·         Resolves problems with members’ accounts quickly and to member satisfaction; when appropriate, escalates issues to next level management.

·         Contributes to the overall business objectives of the credit union by striving to reach branch and campaign targets; keeps up to date on target status.

·         Produces NSF Report and initiates outbound calls for follow-up action with members.

·         Performs administrative duties including, responding to emails in the credit union main mailbox, scanning processed cheques to the cheque retrieval, and filing cheques.

Requirements:

Education

High School or equivalent

Experience and Skills

Experience in client services (retail or financial) or industry-related environment

Bilingual – English and Ukrainian mandatory

Computer literate – Word, Excel and keyboarding ability

Must have excellent communication skills with a pleasant and friendly demeanor.

Must be able to pass a criminal check and credit check

To apply, please click Apply Online or submit your resume by email to:  zczresume@bagg.com

View all of our job postings at www.bagg.com 

Accommodations are available upon request to support your participation during all stages of the recruitment process.

 

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