Standards Enforcement Case Manager

Toronto, ON M4W 1B3 | Temporary

Job ID: 59486 Industry: Other Area(s)
Standards Enforcement Case Manager
Duration: 2-3 month contract
Location: Toronto
Compensation: Competitive Hourly Rate
Our client, a well-established professional association, is currently in search of a Standards Enforcement Case Manager to join their team. The Standards Enforcement Case Manager will manage the operation, administration and workflow of the complaints intake and assessment process and assist with the review of complaints.


  • Perform initial review and assessment of complaints received
  • Manage file/case workflow and distribution of matters to other intake and assessment team members
  • Allocate and supervise work performed by Professional Standards Coordinators as well as Standards Enforcement team, contractors and consultants including:
    • Communicating with complainants and members with respect to the Complaints process
    • Analyzing the documentation provided by complainants and members and preparing reports for the Professional Conduct Committee to facilitate their review process
    • Overseeing the coordination and administration of Professional Conduct Committee meetings, including administration of the recruitment and training of volunteer members of the Professional Conduct Committee
    • Managing the transfer of cases to investigation and prosecution staff as directed by the Professional Conduct Committee
  • Assist the Director of Standards Enforcement with:
    • The analysis and assessment of ongoing workflow and prioritization of files for review by the Professional Conduct Committee as well as Key Business Indicators for reporting to senior management
    • File review and assessment
    • Responding to questions from members of the public and the media about the complaints investigation process
    • Preparation of financial reports
  • Assist in all new and ongoing IT projects related to Standards Enforcement


  • Successful completion of a post-secondary degree/diploma in Business Administration or a related field is required
  • Minimum 5 years of experience in an administrative, operational, or case/project management role is highly preferred
  • Previous experience working in a regulatory professional environment is preferred
  • Superior knowledge of MS Office Suite of products (Word, Excel, PowerPoint, Access) and Adobe Acrobat or other electronic document management software is required
  • Working knowledge of MS Visio or another analytical software and FileCloud or another web content management software is an asset
  • Proven ability to manage multiple tasks, balance competing priorities and meet critical deadlines in a high volume, fast-paced environment required
  • Self-motivated, self-starter with proven initiative and able to work with little or no supervision
  • Excellent communication (verbal and written) and interpersonal skills, including the ability to communicate effectively with difficult people
  • Proven ability to use tact and discretion and maintain confidentiality
  • Strong organization skills required as well as proven ability to pay close attention to accuracy and detail
  • Experienced and skillful at report writing

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