Service Availability Rep (Banking)

Toronto, Ontario

Employment Type: Temporary Industry: Accounting Job Number: 61943

Our client, a leading Canadian banking institution, is looking for a Service Availability Rep to join their team.  

Job Number: #61943
Pay Rate: $17.50/Hr
Location: 100 Wellington Street West, Toronto
Duration: 3 Month Contract
Hours: Mon - Fri 8:00am to 4:00pm 

Must have good credit score and clear criminal record

Job Responsibilities: 
Respond to a variety of inbound customer calls/emails
• Ensure accurate and detailed problem documentation/ticketing
• Provide timely escalation and follow-up with support groups and customers
• Submit Mobile device orders to vendors
• Vet orders for accuracy
• Maintain milestones for order completions 
• Update migration schedules based on communications
• Assist in schedule planning
• Generate and maintain project reports

 Advanced Excel proficiency - scheduling, tracking completion, pivot tables, formulas, project tracking tool
• Excellent verbal and written communication
• Strong understanding of smart phones - specifically Blackberry an asset
• Quick learner with a positive and professional attitude
• 2+ years of call centre experience
• 2+ years of project coordination experience
• Technical background an asset

To apply, please click Apply Online or submit your resume by email to:
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Accommodations are available upon request to support your participation during all stages of the recruitment process.

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