Operations Officer

Toronto, Ontario M5S | Temporary

Job ID: 59493 Industry: Administrative/Office Support

Our client, one of the large 5 Banks, is looking for an Operations Officer to join their team!

Job title: Operations Officer 
Location: 77 Bloor St W, Toronto, ON
Hours of work: Monday to Friday, 9am - 5pm
Contract duration: 6 months 
Pay rate: $17.34/hour 


Job responsibilities: 

  • Process transactions accurately and on time 
  • Escalate processing issues where necessary to ensure a high level of service is maintained 
  • Keep others informed and up-to-date about the status/progress of projects and all relevant or useful information related to day to day activities 
  •  Ensure documentation prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations 
  • Complete investigations – report/escalate risk issues identified or process gaps 
  • Assist in analysis, development, testing, and implementation of operating and process improvements 


Job requirements/skills:

  • Proficiency in Excel, ISM, SMS, Electronic Imaging Services (EIS) and the use of Macro's
  • Proven Telephone etiquette – Call Centre experience an asset 
  • Possess strong interpersonal and excellent communications skills, both written and verbal. 
  • Commitment to client service excellence 
  • Customer Service skills with the ability to focus, execute and meet or exceed client expectations. 
  • Strong organizational and analytical skills in a fast paced environment. 
  • Advanced proficiency in Microsoft Office Suite and keyboarding skills
  • Knowledge of VBA or equivalent programming/scripting language is an asset. 
  • Working knowledge of the securities industry, including product knowledge of account types and their functionality an asset 

Education/experience:

  • Post-Secondary education required (University degree an asset) 
  • Successful completion of the Investment Funds Institute of Canada (IFIC) and/or Canadian Securities Course (CSC) an asset 

To apply, please click Apply Online or submit your resume by email to: BMRresume@bagg.com

View all of our job postings at www.bagg.com 

Accommodations are available upon request to support your participation during all stages of the recruitment process.


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