Operations Officer (Banking)

Toronto, Ontario

Employment Type: Temporary Industry: Brokerage/Finance Job Number: 64032

Our client, one of the five leading Canadian banks is looking for an Operations Officer (Banking) to join our North York  team for a 1 year contract!

Opportunity Number: 64032
Location: North York
Pay Rate: $17.34
Contract Duration: 1 year
Hours of work: Mon. - Fri. 8:30am -10:00pm Sat. 9:00am - 9:00pm Sun. 10:30am - 6:30pm Must be flexible to work any shift within this schedule

Job Responsibilities: 

  • Identify, resolve, or escalate service delivery issues and/or complaints
  • Perform Base 24 and TMS updates
  • Review\Dispatch service calls\work orders with accuracy and detail
  • Dispatch reviewed service calls to assigned service providers
  • Update service call tickets with relevant information from service providers or internal departments as required
  • Follow up with service providers for any service calls outside of our Service Level Agreement
  • Vendor Management - Monitor Service Calls and Work orders to completion.
  • Perform HSDPA swaps with Bell (for our wireless devices)
  • Review closure requests and determine accuracy before closing the ticket
  • Data entry

Job Requirements:

  • Attention to detail
  • Strong team player
  • Problem Solving skills
  • Strong Oral and Written Communication Skills
  • Proficiency with Microsoft Office and Microsoft Operating system
  • Bilingual (French\English) would be an asset.
  • The ability to operate under tight deadlines in a fast-paced call centre
  • Knowledge of Point of Sales systems would be preferred
  • Perform Base 24 and TMS updates
  • Knowledge of MFOCUS, BASE 24 and TMS would be preferred

Education:

  • High school education required (Post-secondary education preferred)
  • 2-4 years of related experience

To apply:

Please click Apply Online or submit your resume by email to: BMRresume@bagg.com

View all of our job postings at www.bagg.com 

Accommodations are available upon request to support your participation during all stages of the recruitment process.

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