Mobile Associate/Customer Service Representative (full time/permanent position)

Richmond Hill, ON

Employment Type: Direct Hire Industry: Customer Service Job Number: 64616

Location: Richmond Hill/GTA
Pay Rate: $18-$20/hour
Hours of Work: permanent position with 40 hours per week (must be flexible to work 10 am-8 pm any day of the week)

Mobile Associate/Customer Service Representative

About the role

Our Mobile Associates are the heart of the innovative mobile company. They drive our business forward and are the biggest reason why our customers love us. If helping people get the most out of their technology sounds like a dream job to you, you might have what it takes to succeed as a Mobile Associate at our company.

As a Mobile Associate, you will deliver personalized experiences and solutions in the homes of our customers. Mobile Associates who are passionate about identifying customer needs and are confident with selling upgraded solutions, thrive in theirs role.

Job Responsibilities

  • Care about customers' needs and satisfaction 
  • Provide a brilliant customer experience
  • Offer personalized solutions in every experience. 
  • Provide feedback to your team and the company on a regular basis 
  • Become an integral part of the team by developing connections with your team  across the country and globally
  • Be the first to learn about our partner’s new products, accessories, pricing plans, and services
  • Demonstrate customer care by pre-planning your visits and communicating by phone, text, email and in-person
  • Participate in daily team meetings to share knowledge and successes, as well as failures

Personality fit:

  • You are passionate about providing the best customer experience possible
  • You have a strong interest in technology and agility at learning new products and features
  • You have sales and customer service soul
  • You have strong communication skills that let you converse  freely and comfortably with different customers
  • You are able to quickly identify customer needs and offer relevant solutions
  • You love solving problems and helping people
  • You love being productive and thrive in a fast-paced environment
  • You are undaunted by failure and love to learn and grow every day
  • You are someone who prides themselves on being on-time, working hard, and going above and beyond the call of duty


  • Valid full G driver's license with at least 1 year of driving experience and less than 4 violations within the past 3 years
  • 2+ years of prior experience in retail sales role is nice to have
  • Ability to work 10-hour shifts, possible overtime, evenings, weekends, and occasional holidays
  • Must be comfortable driving for long periods of time
  • Ability to safely lift up to 50 lbs and stand for long duration
  • Must be at least 21 years of age
  • Impeccable attendance, punctuality, and time management
  • In-home service means exposure to dogs or other animals
  • Drive company vehicle in a safe and responsible manner while working and traveling in inclement weather
  • Ability to travel abroad for the first week of training

To Apply:

Please click Apply Online or submit your resume by email to:

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Accommodations are available upon request to support your participation during all stages of the recruitment process.


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