Membership and Database Coordinator - Contract

North York, ON

Employment Type: Temporary Industry: Administrative/Office Support Job Number: 63386
Membership & Database Coordinator - Contract
Location: Toronto – North York
Duration: 17-month maternity leave contract
Compensation: $45,000 annually + $5,000 completion bonus
 
Our client, a not-for-profit organization, is looking for a Membership & Database Coordinator to joint their team for a 17-month maternity leave contract! This position plays a hands-on role for member enquiries and assists members and prospective members with renewals, education and benefits. This position also coordinates the management of the CRM and data analysis to support the membership goals of the organization.
 
Responsibilities
Membership Administration
  • Communicate with members and prospective members by telephone, email, and in writing
  • Coordinate aspects of the member recruitment and renewal process
  • Produce membership renewals (invoices) and membership reports, and process new membership applications
  • Ensure excellent after sales support to members
  • Assume responsibility for the knowledge of member services, member benefits and available campaign promotional offerings
  • Responsible for distance learning and logistics for webinars and other course offerings
  • Manage course sales, info promotion and facilitate registration with Office Coordinator
  • Support the Trade Show Department in the production of the annual trade shows and conferences including qualifying attendees, on-line registrations and other duties as assigned
Database Administration
  • Manage the CRM (Clear Vantage) including inputting data and updating records
  • Responsible for managing daily maintenance of the CRM including any updates and enhancements
  • Responsible to update membership website pages using the CMS provided by Clear Vantage
  • Produce reports and analyze member data related to business metrics and measures linked to operational KPIs
  • Collaborate with all departments to ensure the CRM works effectively across departments
  • Liaise with external vendor to design, configure, test and deploy changes to CRM including, fields, forms, workflows, reports, and dashboards
  • Export data from CRM, create reports, and perform analysis to support the membership goals of the organization
 
Qualifications
  • College Diploma, Bachelor’s Degree (preferably in business administration) or related experience.
  • Minimum two to three (2-3) years’ administrative experience
  • Minimum one to three (1-3) years’ experience with CRM administration
  • Excellent interpersonal skills and demonstrated ability to work well in a team environment
  • Exceptional customer service skills
  • Ability to establish professional relationships (i.e., in person and over the phone) and quickly provide membership information to members or potential members
  • Ability to work well under pressure while assuring customer satisfaction
  • Tact, diplomacy and professionalism
  • Accuracy and strong attention to detail
  • Professional, friendly and courteous in all interactions, whether with customers or co-workers
  • Solid written communication skills
  • Exceptional skills in Microsoft Excel
  • Strong in Microsoft Office Suite including Word and PowerPoint
  • Travel may be required for industry and partner events (2%)
    • Able to work in both official languages an asset
To apply, please click Apply Online or submit your resume by email to: CCEresume@bagg.com
View all of our job postings at www.bagg.com 
Accommodations are available upon request to support your participation during all stages of the recruitment process.

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