Lead Operations Officer- Derivative Settlements

Toronto, Ontario M5K | Temporary

Job ID: 59497 Industry: Brokerage/Finance

Our client, one of the large 5 Banks, is looking for a Lead Operations Officer to join their team!

Job title: Lead Operations Officer- Derivative Settlements
Location: 130 Adelaide Street West - Toronto, Ontario
Hours of work:
Contract duration: 5 months 
Pay rate: $25.40/hour 


Job responsibilities: 

  • Interact daily with front office and middle office groups, as well as clients, to handle inquiries and resolve issues

  • Develop and maintain working relationships with internal and external partners in order to deliver exceptional customer service

  • Escalate operational / reporting / process issues as appropriate

  • Perform ad-hoc reporting / analysis as required

  • Proactively identify areas of improvement in current processes, and create / implement changes as approved by management

  • Participate in department projects such as off hours system testing.

Job requirements/skills:

  • Adaptable to change and a quick learner
  • Professional personality
  • Flexible
  • Has strong customer service skills

Education/experience:

  • 2-3 years of business analysis experience
  • 2-4 years experience of telephone customer service 
  • 2-4 years experience with process improvement 

To apply, please click Apply Online or submit your resume by email to: BMRresume@bagg.com

View all of our job postings at www.bagg.com 

Accommodations are available upon request to support your participation during all stages of the recruitment process.


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