Lead Operations Officer- Derivative Settlements
77 King St W Toronto, Ontario M5K | Temporary
Our client, one of the large 5 Banks, is looking for a Lead Operations Officer to join their team!
Job title: Lead Operations Officer- Derivative Settlements
Location: 130 Adelaide Street West - Toronto, Ontario
Hours of work:
Contract duration: 5 months
Pay rate: $25.40/hour
Interact daily with front office and middle office groups, as well as clients, to handle inquiries and resolve issues
Develop and maintain working relationships with internal and external partners in order to deliver exceptional customer service
Escalate operational / reporting / process issues as appropriate
Perform ad-hoc reporting / analysis as required
Proactively identify areas of improvement in current processes, and create / implement changes as approved by management
Participate in department projects such as off hours system testing.
- Adaptable to change and a quick learner
- Professional personality
- Has strong customer service skills
- 2-3 years of business analysis experience
- 2-4 years experience of telephone customer service
- 2-4 years experience with process improvement
To apply, please click Apply Online or submit your resume by email to: BMRresume@bagg.com
View all of our job postings at www.bagg.com
Accommodations are available upon request to support your participation during all stages of the recruitment process.