Insurance Service Assistant (Bilingual/ ENG/FR) - Banking
Markham, Ontario L3R
Our client, one of the five leading Canadian banks, is looking for an Insurance Service Assistant (Bilingual/ ENG/FR) to join our Markham team for 6 months contract!
Opportunity Number: # 65174
Location: ON - Markham
Pay Rate: $26.15/hr (Paid Weekly)
Contract Duration: 6 months (with the possibility of extension)
Hours of Work: Set hours in beginning – evening coverage, then rotational shifts of Morning 8 -4, Afternoon 10 – 6, Evening 2:15 – 10:15. Overtime or weekends maybe required (but an employee would get a day off during the week)
Must have good credit history and clear criminal record
Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective customers. This role contributes to the growth of the business by developing and deepening new / existing relationships.
This role is required to understand customer needs and identify opportunities to promote products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.
Phone is a queue, take call and go through motion/scripts
Entering notes into system and close file
Checking emails and responding to managers/partners in timely manner
Every call is ganged by customer service evaluation; must be prepared to take feedback
Mandatory courses once a month (will get time off the phone to complete this)
2 breaks and half hours lunch (7.5 hour shift)
Life License (LLQP) - Licensed applicant has to be in acceptance of signing their license over to the bank as main and sole sponsor.
Bilingual – French/English
Exceptional communication skills
Previous call centre or a customer resolution department experience is an asset
2-4 years’ experience;
Please click Apply Online or submit your resume by email to: BMRresume@bagg.com
View all our job postings at www.bagg.com
Accommodations are available upon request to support your participation during all stages of the recruitment process.