Government Call Centre Representative - Bilingual (French/English)

North York, ON

Employment Type: Temporary Industry: Call Centre Job Number: 61996
Our client company, a large Federal Government organization is seeking three (3) Bilingual Call Centre Representatives for contract opportunities up to 6 months in length.  The ideal candidates will have full bilingual proficiency in both English and French, previous experience in customer service, with flexibility to work rotational shifts, and the ability to obtain Reliability Status Clearance.
 
Contract – up to 6 months
 
Location – North York – Yonge & Sheppard area
 
Rate of Pay – $18 per hour
 
Hours of Work – 5-day workweek, 8 hours per day – rotational shift schedule
 
 
Responsibilities
  • Manage a high volume of electronic and phone transactions from government departments across Canada
  • Provide support services to departments relating to a wide range of building maintenance issues and other specialized services
  • Responsible for handling both inbound and outbound transactions, in English or French as appropriate
  • Work varied shifts on a rotation with colleagues to support the 24 / 7 operation of the Call Centre
Qualifications
  • Full language proficiency (verbal and written) in both English and French
  • Previous experience in a call centre or relevant customer service role
  • Intermediate proficiency with Microsoft Office applications (Word, Outlook, and Excel)
  • Demonstrated problem-solving abilities and sound judgement
  • Typing skills of 40+ words per minute
  • Punctual and reliable
  • Must be able to obtain Reliability Status Clearance
  • Must be able to work variable shifts including nights, weekends, and holidays
To Apply
 
To apply, please click Apply Online or submit your resume by email to: ADEresume@bagg.com
 
View all of our job postings at www.bagg.com 
 
Accommodations are available upon request to support your participation during all stages of the recruitment process.
 

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