General Manager

Toronto, ON

Employment Type: Direct Hire Industry: Other Area(s) Job Number: 61082

General Manager

Salary up to $135,000 + Bonus + Full Benefits + Generous Vacation!

Our client, a leader in the retail real estate industry, is seeking a General Manager to oversee one of their most high-profile locations. The General Manager will execute the organization’s strategic vision in every aspect of the property while ensuring customers are offered an unparalleled experience. The successful candidate will also be responsible for the supervision and mentorship of direct reports as well as developing and maintaining excellent relationships with tenants, suppliers, staff and coworkers. If you are an experienced leader with excellent communication and problem-solving skills, then we would like to hear from you!



  • Ensure the interests of the organization (financial and otherwise) are maintained and enhanced through development, communication and implementation of the Asset Management Plan, strategic plan, standard operating procedures and other vehicles of strategic growth
  • Assist each department manager in the development and implementation of strategic plans for his/her team and division
  • Provide leadership, develop and foster relationships with tenants, suppliers, staff and coworkers to increase team cohesiveness, through meetings and other methods
  • Supervise, coach, and train direct reports in the areas of Operations, Maintenance, Marketing, Guest Services, Administration, Security, Specialty Leasing, etc. to ensure financial and service quality goals are not only met but exceeded
  • Mentor and evaluate direct reports through formal and informal discussions, including annual evaluations and goal setting sessions to enhance employee job satisfaction, foster employment stability and to maximize productivity
  • Actively participate in the hiring and training processes when required
  • Work in partnership with leasing in the development of merchandise plans
  • Mediate conflicts and liaise between and with tenants, suppliers, teams, customers, etc. on behalf of the organization to resolve or provide finality
  • Develop short, mid and long term strategies to plan the net operating income stream of the property
  • Ensure rent from all tenants is collected in full upon due date
  • Deliver on reporting requirements, communications and responses to inquiries from various internal departments including senior management
  • Provide exceptional customer service to all stakeholders (e.g. tenants, the public, employees, etc.) when dealing with difficult issues
  • Conduct informal daily and weekly property inspections to ensure high level of quality and efficient operations
  • Develop positive public relations through participation in various community programs, such as occupying board positions and engaging in community activities
  • Protect the interests of all stakeholders at all times
  • Other duties as assigned


  • Bachelor’s degree in Business Administration or related field
  • BOMI courses or certifications
  • Provincial Real Estate License preferred
  • RPA, CPM, CSM or similar designation an asset
  • Solid understanding of financial statements, with the ability to understand future impact of current expenditure and investment
  • Minimum 5 years’ experience in shopping centre management or the hospitality/events industry, with progressive levels of responsibility
  • Minimum 3 years’ experience managing and leading a team
  • Extensive knowledge of and experience using an ERP system (preferably MRI) and excellent Microsoft Office skills
  • Outstanding leadership skills with the ability to develop and motivate a team
  • Experience in development (ideally transformation of single-use property into mixed-use)
  • Must be a strategic and focused individual who is committed to achieving goals using strategic plans and effective management skills
  • Ability to work well within time constraints, able to effectively prioritize in a high demand environment
  • Outstanding customer service skills with a positive and professional demeanor

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