Fraud Specialist (Unilingual)

Toronto, Ontario

Employment Type: Temporary Industry: Call Centre Job Number: 61770

Fraud Specialist (Unilingual)

Financial Services company specializing in credit cards is looking is looking for Fraud Specialists to start immediately.

Pay: $16.80/hour 
Location: Scarborough - easily accessible by car/TTC - shuttle bus available from major TTC station
Contract: 6 months with possibility of extension or permanent employment
Hours: Must be flexible to work Monday to Friday, 9am to 9pm, Saturday and Sunday Flexibility 9am to 7pm
Vacancies: 4 openings

Job Description:
This position’s primary responsibility is detection of fraud through the analysis of C/M and Card Applications referred through fraud scanners. Liaise with New Accounts, CBO and Fraud Protection to assess CM accounts and Pending applications for potential fraud. Inbound/Outbound calls to CMs and credit Bureaus to validate Customer information. This position will also assist with setting up fraud cases, investigating suspect fraud claims and charge backs to merchants as required.

Qualifications: Proven ability to act decisively. In Depth analytical skills with the ability to recognize fraud trends and recommend changes for scanner set ups. Strong communication and interpersonal skills with ability to influence and gain buy-in. Bilingual a definite asset Experience in inbound/outbound call center environment. Flexible to work weekday and one weekend as required Demonstrated organizational skills with ability to manage shifts in priorities.
Demonstrated computer skills, with experience working in a multi-pane Windows environment and an ability to analyse multiple sources of information in order to make the best decision
Must have the ability and desire to meet monthly goals and have good interpersonal skills that make you a team-player
Must be able to demonstrate strong negotiation skills (e.g. build rapport with Credit Holder, create a sense of urgency)

To Apply: To apply, please click Apply Online or submit your resume by email to: View all of our job postings at 

Accommodations are available upon request to support your participation during all stages of the recruitment process.

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