Customer Solutions Specialist

Mississauga, ON

Employment Type: Direct Hire Industry: Administrative/Office Support Job Number: 62458

Position: Customer Solutions Specialist
Location: Mississauga
Hours: 9 to 5pm
Salary: $40,000 - $50,000.  

This is a supporting role working closely with Sales Representatives, Procurement Administrator and the Chief Solutions Officer.  All are willing and ready to empower the right candidate, offer you autonomy and a great place to work! This challenging position involves project management, customer service, sales support and order processing responsibilities. If you come from the printing/graphics or beverage industry this would be an asset.

Our West End client is an innovative, knowledgeable, passionate and dedicated group within a very demanding but FUN marketing industry. They are currently seeking a Customer Solutions Specialist to join their small, close-knit, dynamic team. 

Are you detail oriented and good with checking small details?  Are you ambitious, flexible, cooperative and willing to learn and improve?


  • Provide daily sales support
  • Provide customers with solutions
  • Build and reinforce customer relationships through email and telephone communication
  • Answering calls and on-line e-chat
  • Ensure that customer quotes are turned around within 24 to 48 hours
  • Manage customer sales orders. 
  • Input and update order information in the production schedule on Google Sheets.
  • Coordinate orders.
  • Prepare work orders for production staff.
  • Responsible for docket, item and order set-up as well as order approvals
  • Facilitate e-proofs with graphic artist.
  • Maintain customer database
  • Arrange samples for customers.


  • College Diploma or Degree
  • Minimum Customer Service experience of 1- 2 years
  • Project coordination
  • Excellent written and verbal communication skills
  • Strong communication skills and etiquette
  • Strong knowledge of Excel, Word, Outlook
  • Creative; graphics or printing background an asset
  • Knowledge of the beer industry an asset

Personality Fit:

  • Ambitious and strives for excellence in every aspect of their workmanship
  • Positive and open minded attitude with willingness to learn
  • Cooperative and contributing team member
  • Embraces a dynamic and ever changing business environment
  • Works well independently
  • Well organized, task and customer service oriented
  • Proactive work ethic

If you are qualified for this role and feel that it is a good fit for you, please submit your resume to quoting job #62458

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Accommodations are available upon request to support your participation during all stages of the recruitment process.

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