Customer Service Representative

Toronto, ON M5H 2W9 | Temporary

Job ID: 59368 Industry: Customer Service
Customer Service Representative
Compensation: $18 per hour
 Duration: 3 Month Contract 
Location: Toronto
Our client, a well-established professional association, is seeking a Customer Service Representative for a 3 month contract. Within this role you will be responsible for providing guidance and information to members, as well as taking the lead in registering new applicants. This is a diverse role where no two situations will ever be the same. If you are an avid problem solver and have a passion for education and growth this could be the perfect opportunity for you to put your sound judgment into action.
  • Delivering accurate and up to date information on company programs and services
  • Providing exceptional customer service by phone, email or in person
  • Providing clear direction to members regarding company programs
  • Documenting, recording, and reporting all relevant communication and information received
  • Directing feedback to necessary departments, using information and communication from members to improve internal processes
  • Sharing any trends in member or applicant questions, responses, concerns etc. with manager
  • Consistently meeting departmental metrics and contributing to overall team results
  • Providing assistance in compilation and analysis of departmental reporting
  • Meeting with potential members to determine their best course of action
  • Other duties as assigned by manager


  • Post-secondary education
  • Demonstrated experience in a contact center environment
  • Admission or registration at a post-secondary educational institution an asset
  • Recruitment or sales experience via phone an asset
  • Excellent written and verbal communication
  • Professional telephone etiquette
  • Exceptional interpersonal skills
  • Proven ability to work with MS office
  • Strong ability to work with software packages and systems for reporting
  • Proven organizational and time management skills
  • Excellent ability to problem solve, listen, negotiate and exercise sound judgment
  • Ability to work in a team environment, collaborating with other departments as needed
  • Ability to manage multiple priorities and adapt to changing assignments
  • Demonstrated ability to navigate and gather information online

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