Contact Centre Specialist (Banking)

Toronto, Ontario

Employment Type: Temporary Industry: Accounting Job Number: 63160

Our client, a leading financial institution, is looking for a Contact Centre Specialist to join their team for a 6 month contract!

Opportunity Number: #63160
Location: Toronto, On - Don Valley Pkwy @ Eglinton Ave E
Pay Rate: $16.63 + $1.10 Shift premium 
Hours of Work: Rotating Shift Mon - Fri 7:30am - 9:00pm Sat 9 am - 8:00pm
Contract Duration: 6 months, with possibility of extension

Must have good credit history and clear criminal record

Job Summary: The main function of a Contact Centre Specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical Contact Centre Specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed.

Job Responsibilities:

  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. 
     

Job Requirements:

  • Customer service skills 
  • Strong communication skills – verbal & written 
  • Interpersonal skills – gel well with the team 
  • Previous call center experience 
  • Results driven 
  • Attention to detail 
  • Previous banking experience
     

Education:

  • High school education required.
  • Post- secondary education preferred 
  • 0-2 years of related years of experience

To apply, please click Apply Online or submit your resume by email to: BMRresume@bagg.com

View all of our job postings at www.bagg.com 

Accommodations are available upon request to support your participation during all stages of the recruitment process.

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