Contact Centre Specialist (Banking)

Toronto, Ontario

Employment Type: Temporary Industry: Accounting Job Number: 61266

Our client, a leading Canadian banking institution, is looking for a Contact Centre Specialist to join their team.  

Job Number: #61266
Pay Rate: $16.63/Hr
Location: 12 Concord Place, Toronto
Duration: 6 Month Contract 
Hours:  Mon - Fri 1:00pm to 9:00pm; Saturdays 9:00am - 8:00pm (rotational schedule)

Must have good credit score and clear criminal record

Job Responsibilities: 
• Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Refer unresolved customer grievances to designated departments for further investigation
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Qualifications:
• 
1+ years call centre and customer service experience required
• Excellent communication skills both verbal and written
• Strong interpersonal skills and high attention to detail
• Results driven attitude
• Previous banking experience an asset
• Previous quality assurance experience an asset

Educations:
• 
High school education required
• Post-secondary education preferred

To apply, please click Apply Online or submit your resume by email to: 
BMRresume@bagg.com
View all of our job postings at www.bagg.com 
Accommodations are available upon request to support your participation during all stages of the recruitment process.

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