Collections Agent (Banking)

Toronto, Ontario

Employment Type: Temporary Industry: Accounting Job Number: 62150

Our client, a leading Canadian banking institution, is looking for Collections Agent to join their team.  

Job Number: #62150
Pay Rate: $18/Hr
Location: 12 Concorde Place, Toronto 
Duration: 3 Month Contract 
Hours:  Mon - Fri 7:30am to 12:00am; Sat 9:00am - 8:00pm; Sun 1:00pm - 5:00pm

Must have good credit score and clear criminal record

Job Responsibilities: 
• Actively manage a queue of past-due accounts to ensure company delinquency and write-off targets remain at acceptable levels. 
• Initiate outbound calls to all delinquent customers based on timing tree. 
• Handle all inbound calls on delinquent accounts, regardless of who the account has been assigned to. 
• Ensure accuracy of customer information in KeySys by maintaining computerized notes and updating residence, employment and banking information. 
• Assist team members in contacting past-due accounts to achieve team and individual targets on a monthly basis. 
• Perform basic skip tracing functions when required. 
• Contribute to the promotion and maintenance of positive customer relations by offering strategies to delinquent customers for the benefit of TDAF and the customer. 
• Recommend solutions on delinquent accounts such as Deferral payments, Re-writes and Repossessions. 
• Escalates accounts and issues according to Collections policies & procedures. 
Display professional telephone etiquette when communicating with customers. 

• Previous collection/credit experience and/or Call centre and banking experience is an asset
• Previous Auto Finance experience an asset
• Must display a high professional manner, along with sound judgment and decision making skills 
• You are passionate about providing superior customer service and are comfortable engaging in conversations, regarding the customer's financial situation , while being challenged with meeting and exceeding your productivity targets 
• You possess excellent listening and verbal communication skills and demonstrate a sincere approach to helping others 
• You are a self starter who will take the initiative to obtain solutions and are able to stay focused, pay attention to detail and follow established operating procedures 
• You are comfortable working independently and within a team environment. 
• Strong negotiating skills 
• Proficiency using PC applications including strong keyboarding skills and the ability to work with multiple technological platforms and product systems 
• Be proactively engaged in identifying and recommending opportunities and solutions for process improvements 

• Post-Secondary Education (University Degree, College Diploma or equivalent). 
• Minimum 1-2 years collections experience (in-house or third party) in call center environment an asset but not mandatory. 
• Customer Service experience with achieving daily/monthly targets. 

To apply, please click Apply Online or submit your resume by email to:
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Accommodations are available upon request to support your participation during all stages of the recruitment process.

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