Collection Agent (Banking)

Toronto, Ontario

Employment Type: Temporary Industry: Accounting Job Number: 60833

Our client, a leading Canadian banking institution, is looking for Collection Officer to join their team.  

Job Number: 60833
Pay Rate: $ 17.34 /Hr
Location: 3500 Steeles Ave E, Markham
Duration:  3 Month Contract
Hours: M 12 to 8, T to F 10 am to 8 pm, Saturday 9 to 5 flexible to work within the schedule. 

Must have good credit score and clear criminal record

 

Job Responsibilities: 

• Handle all inbound calls on delinquent accounts, regardless of who the account has been assigned to. 
• Recommend solutions on delinquent accounts such as Deferral payments, Re-writes and Repossessions. 
• Escalates accounts and issues according to Collections policies & procedures. 
Display professional telephone etiquette when communicating with customers.
• Assist team members in contacting past-due accounts to achieve team and individual targets on a monthly basis. 
• Actively manage a queue of past-due accounts to ensure company delinquency and write-off targets remain at acceptable levels. 
• Initiate outbound calls to all delinquent customers based on timing tree. 
• Perform basic skip tracing functions when required.  

Qualifications:

• Must display a high professional manner, along with sound judgment and decision making skills 
• You are passionate about providing superior customer service and are comfortable engaging in conversations, regarding the customer's financial situation , while being challenged with meeting and exceeding your productivity targets 
• You possess excellent listening and verbal communication skills and demonstrate a sincere approach to helping others 
• You are a self starter who will take the initiative to obtain solutions and are able to stay focused, pay attention to detail and follow established operating procedures 
• You are comfortable working independently and within a team environment. 
• Strong negotiating skills 
• Proficiency using PC applications including strong keyboarding skills and the ability to work with multiple technological platforms and product systems 
• Be proactively engaged in identifying and recommending opportunities and solutions for process improvements 
• A commitment to self-development with a passion for goal achievement 
• Ability to adapt to a changing work environment 
 

To apply, please click Apply Online or submit your resume by email to: 
BMRresume@bagg.com
View all of our job postings at www.bagg.com 
Accommodations are available upon request to support your participation during all stages of the recruitment process.

 

 

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