Chargeback Officer (Banking)

Toronto, Ontario

Employment Type: Temporary Industry: Administrative/Office Support Job Number: 64424

Our client, one of the five leading Canadian banks, is looking for an Chargeback Officer (Banking) to join our Toronto team for a 1 year contract!

Opportunity Number: #64424
Location: Toronto, ON
Pay Rate: $22.00/hour (Paid Weekly)
Contract Duration: 1 year
Hours of Work: Monday to Friday 8:00 am - 4:00 pm

Must have good credit history and clear criminal record

Job Description:

  • Limit and control non-credit losses by reviewing chargebacks for accuracy, completeness and timelines
  • Minimize potential risk to the bank by proactively identifying and acting on suspicious activity
  • Ensure established processing procedures and practices are followed in reference to chargebacks
  • Meet daily processing levels of chargebacks to satisfy customers

Job Responsibilities:

  • Communicate with and provide support to internal and external customer
  • Develop and maintain effective relationship with other Financial Institutions 
  • Be knowledgeable to adhere to the chargeback cycle and the time limits related to each code
  • Identify new processes to more effectively contribute to the overall success of the department by reducing non value-add workflow
  • Remain current with internal communication and industry trends
  • Maintain knowledge of procedures and regulations at all times through constant review of reference materials, Intranet sites
  • Ensure that established SLA's are consistently met by responding in a timely manner to all chargebacks and adjustments, ensuring files are handled using the department's standard procedures
  • Call merchants to follow up on chargebacks due to disputed transactions assigned
  • Ensure accurate expectations are set for all customers with respect to turn around times and timeliness

Job Requirements:

  • Knowledge of: Chargeback, Payments, Banking, Accounting
  • Able to meet or exceed timelines and SLA expectations
  • Excellent time management skills
  • Able to work in a fast paced environment & efficiently manage workflow
  • Proactive and flexible to work in a changing environment
  • Proficient with MS Office (Excel, Outlook, Word)
  • Excellent written and verbal communications skills


  • 5-7+ years experience as an Operations Officer (or similar role)
  • Education background in Business or data related

To Apply:

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