Bilingual Fraud Specialists (English/French)
2225 Sheppard Avenue North York, ON M2J 5C2
Bilingual Fraud Specialist (English/French) $20.00 per hour
Financial Services company specializing in credit cards is looking is looking for 3 Bilingual (French/English) Collections Specialists to start immediately.
Location: Scarborough - easily accessible by car/TTC - shuttle bus available from major TTC station
Contract: 6 months with possibility of extension or permanent employment
Hours: Must be flexible to work Monday to Friday, 8am to 10pm, Saturday 9am to 5pm
Vacancies: 2 openings
This position’s primary responsibility is detection of fraud through the analysis of C/M and Card Applications referred through fraud scanners. Liaise with New Accounts, CBO and Fraud Protection to assess CM accounts and Pending applications for potential fraud. Inbound/Outbound calls to CMs and credit Bureaus to validate Customer information. This position will also assist with setting up fraud cases, investigating suspect fraud claims and charge backs to merchants as required.
Qualifications: Proven ability to act decisively. In Depth analytical skills with the ability to recognize fraud trends and recommend changes for scanner set ups. Strong communication and interpersonal skills with ability to influence and gain buy-in. Bilingual a definite asset Experience in inbound/outbound call center environment. Flexible to work weekday and one weekend as required Demonstrated organizational skills with ability to manage shifts in priorities.
Demonstrated computer skills, with experience working in a multi-pane Windows environment and an ability to analyse multiple sources of information in order to make the best decision
Must have the ability and desire to meet monthly goals and have good interpersonal skills that make you a team-player
Bi-lingual including French and English is an asset
Must be able to demonstrate strong negotiation skills (e.g. build rapport with Credit Holder, create a sense of urgency)
To Apply: To apply, please click Apply Online or submit your resume by email to: firstname.lastname@example.org View all of our job postings at www.bagg.com
Accommodations are available upon request to support your participation during all stages of the recruitment process.