Bilingual Customer Service / Order Specialist

Greater Toronto Area, ON

Employment Type: Direct Hire Industry: Customer Service Job Number: 60480
Our client company in electronics and medical technology is seeking a Bilingual Customer Service / Order Specialist to join their team for an immediate start.  The ideal candidate will have full bilingual proficiency in English and French, with a passion for Customer Service, professional phone manner, and exposure to Order Entry or Order Management. 
 
Salary up to $46,000 annually – 3 Weeks Vacation – Comprehensive Benefits
 
Location – Richmond Hill
 
Summary
 
The Bilingual Customer Service / Order Specialist will be responsible for the daily functions of a CSR as well as complex order management requests. They maintain and expand understanding of order entry inquiry financial systems procedures and application and operate within the policy and procedure guidelines.
 
Responsibilities
  • Provide accurate and timely delivery of order management services to customers or internal staff including, Order Entry and Confirmations, Credits and Return Requests, Order inquiry requests, Pricing Issue follow-ups, ETA updates to customer, and End of day reporting
  • Provide exceptional customer service by working in conjunction with other divisions to resolve customer’s inquiry
  • Maintain accurate logging of all customer-related information in Customer Service database
  • Ensure daily KPI’s expectation are met or exceeded
  • Effectively manage the inflow of telephone contact to maintain optimal service of customer’s needs and requests
  • Timely answering of telephone calls, faxes or emails and effectively assist customers and sales force with their individual ordering requirements
  • Offer continued support and timely follow up
  • Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution
  • All other tasks and requests necessary to assist the Customer Solutions Team to perform other related duties as assigned
Qualifications 
  • Post-secondary education and relevant Customer Service experience
  • Excellent communication skills (verbal and written) in both English and French 
  • Experience with Datasweep, SalesForce Service Cloud, Netsuite or SAP is a strong asset
  • Previous experience with Order Entry / Management is a strong asset
  • Intermediate to Advanced Microsoft Office skills (Word, Excel, Outlook, etc.)
  • Detail-oriented, with strong organizational and time-management skills 
  • Motivated, results-oriented, and persistent
  • Ability to take initiative, maintain a positive attitude, and work well in a team environment
  • Ability to prioritize workload and handle stressful situations in a fast-paced environment
  • Must have the ability to work flexible daytime hours (between 9:30am and 7:30pm)
To Apply
 
Please click Apply Online or submit your resume by email to: JDUresume@bagg.com
 
View all of our job postings at www.bagg.com 
 
Accommodations are available upon request to support your participation during all stages of the recruitment process.
 

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