Bilingual Customer Service / Order Desk

Richmond Hill, ON | Direct Hire

Job ID: 60185 Industry: Customer Service

Our client company in electronics and medical technology is seeking a Bilingual Customer Service / Order Desk Representative to join their team.  The ideal candidate will have full bilingual proficiency in English and French, with a passion for Customer Service, high level of attention to detail, and exposure to Order Entry or Order Management. 

Permanent Full Time – Comprehensive Benefits – 3 Weeks Vacation

Salary – $43,000 to $46,000 annually – commensurate with experience

Location – Richmond Hill

 

Summary

The Bilingual Customer Service / Order Desk Representative will be responsible for the daily functions of a CSR as well as complex order management requests. They maintain and expand understanding of order entry inquiry financial systems procedures and application and operate within the policy and procedure guidelines.

Responsibilities

  • Provide accurate and timely delivery of order management services to customers or internal staff including, but not limited to:
    • Order Entry and Confirmations
    • Credits and Return Requests
    • Order inquiry requests
    • Pricing Issue follow-ups
    • ETA updates to customer
    • End of day reporting
  • Provide exceptional customer service by working in conjunction with other divisions to resolve customer’s inquiry
  • Maintain accurate logging of all customer-related information in Customer Service database
  • Ensure daily KPI’s expectation are met or exceeded
  • Effectively manage the inflow of telephone contact to maintain optimal service of customer’s needs and requests
  • Timely answering of telephone calls, faxes or emails and effectively assist customers and sales force with their individual ordering requirements
  • Offer continued support and timely follow up
  • Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution
  • All other tasks and requests necessary to assist the Customer Solutions Team to perform other related duties as assigned

 
Qualifications 

  • Post-secondary education and relevant Customer Service experience
  • Excellent communication skills (verbal and written) in both English and French 
  • Experience with Datasweep, SalesForce Service Cloud, Netsuite or SAP is a strong asset
  • Previous experience with Order Entry / Management is a strong asset
  • Intermediate to Advanced Microsoft Office skills (Word, Excel, Outlook, etc.)
  • Detail-oriented, with strong organizational and time-management skills 
  • Motivated, results-oriented, and persistent
  • Ability to take initiative, maintain a positive attitude, and work well in a team environment
  • Ability to prioritize workload and handle stressful situations in a fast-paced environment
  • Must have the ability to work flexible daytime hours (between 9:30am and 7:30pm)

To Apply

Please click Apply Online or submit your resume by email to: JDUresume@bagg.com

View all of our job postings at www.bagg.com 

Accommodations are available upon request to support your participation during all stages of the recruitment process.

 


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