Bilingual Customer Service / Order Desk

Richmond Hill, ON | Direct Hire

Job ID: 60185 Industry: Customer Service

Our client company in electronics and medical technology is seeking a Bilingual Customer Service / Order Desk Representative to join their team.  The ideal candidate will have full bilingual proficiency in English and French, with a passion for Customer Service, high level of attention to detail, and exposure to Order Entry or Order Management. 

Permanent Full Time – Comprehensive Benefits – 3 Weeks Vacation

Salary – $43,000 to $46,000 annually – commensurate with experience

Location – Richmond Hill



The Bilingual Customer Service / Order Desk Representative will be responsible for the daily functions of a CSR as well as complex order management requests. They maintain and expand understanding of order entry inquiry financial systems procedures and application and operate within the policy and procedure guidelines.


  • Provide accurate and timely delivery of order management services to customers or internal staff including, but not limited to:
    • Order Entry and Confirmations
    • Credits and Return Requests
    • Order inquiry requests
    • Pricing Issue follow-ups
    • ETA updates to customer
    • End of day reporting
  • Provide exceptional customer service by working in conjunction with other divisions to resolve customer’s inquiry
  • Maintain accurate logging of all customer-related information in Customer Service database
  • Ensure daily KPI’s expectation are met or exceeded
  • Effectively manage the inflow of telephone contact to maintain optimal service of customer’s needs and requests
  • Timely answering of telephone calls, faxes or emails and effectively assist customers and sales force with their individual ordering requirements
  • Offer continued support and timely follow up
  • Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution
  • All other tasks and requests necessary to assist the Customer Solutions Team to perform other related duties as assigned


  • Post-secondary education and relevant Customer Service experience
  • Excellent communication skills (verbal and written) in both English and French 
  • Experience with Datasweep, SalesForce Service Cloud, Netsuite or SAP is a strong asset
  • Previous experience with Order Entry / Management is a strong asset
  • Intermediate to Advanced Microsoft Office skills (Word, Excel, Outlook, etc.)
  • Detail-oriented, with strong organizational and time-management skills 
  • Motivated, results-oriented, and persistent
  • Ability to take initiative, maintain a positive attitude, and work well in a team environment
  • Ability to prioritize workload and handle stressful situations in a fast-paced environment
  • Must have the ability to work flexible daytime hours (between 9:30am and 7:30pm)

To Apply

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