Bilingual Customer Service & Order Specialist - French/English

Greater Toronto Area, ON

Employment Type: Direct Hire Industry: Customer Service Job Number: 61967
Our client company in electronics and medical technology is seeking a Bilingual Customer Service & Order Specialist to join their team for an immediate start.  The ideal candidate will have full bilingual proficiency in English and French, with a passion for Customer Service and professional phone manner.  Experience with Order Entry or Management is a strong asset.  
Salary up to $45,000 annually – 3 Weeks Vacation – Comprehensive Benefits
Location – Richmond Hill
The Bilingual Customer Service / Order Specialist will be responsible for the daily functions of a CSR as well as complex order management requests. They maintain and expand understanding of order entry inquiry financial systems procedures and application and operate within the policy and procedure guidelines.
  • Provide accurate and timely delivery of order management services to customers or internal staff including, Order Entry and Confirmations, Credits and Return Requests, Order inquiry requests, Pricing Issue follow-ups, ETA updates to customer, and End of day reporting
  • Provide exceptional customer service by working in conjunction with other divisions to resolve customer’s inquiry
  • Maintain accurate logging of all customer-related information in Customer Service database
  • Ensure daily KPI’s expectation are met or exceeded
  • Effectively manage the inflow of telephone contact to maintain optimal service of customer’s needs and requests
  • Timely answering of telephone calls, faxes or emails and effectively assist customers and sales force with their individual ordering requirements
  • Offer continued support and timely follow up
  • Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution
  • All other tasks and requests necessary to assist the Customer Solutions Team to perform other related duties as assigned
  • Must have full bilingual proficiency (written and verbal) in both English and French
  • Post-secondary education and relevant Customer Service experience
  • Experience with SAP is a strong asset
  • Previous experience with Order Entry / Management is a strong asset
  • Intermediate to Advanced Microsoft Office skills (Word, Excel, Outlook, etc.)
  • Detail-oriented, with strong organizational and time-management skills 
  • Motivated, results-oriented, and persistent
  • Ability to take initiative, maintain a positive attitude, and work well in a team environment
  • Ability to prioritize workload and handle stressful situations in a fast-paced environment
  • Must have the ability to work flexible daytime hours (between 9:30am and 7:30pm)
To Apply
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