Bilingual Account Protection Specialist

Toronto, Ontario

Employment Type: Temporary Industry: Call Centre Job Number: 61780

Bilingual Account Protection Specialist (English/French) $20.00 per hour

Financial Services company specializing in credit cards is looking is looking for Bilingual Account Protection Specialists to start immediately.

Pay: $20.00/hour 
Location: Scarborough - easily accessible by car/TTC - shuttle bus available from major TTC station
Contract: 6 months with possibility of extension or permanent employment
Bilingual: French/English
Hours: Must be flexible to Overnight, 2:00 pm to 10:00 pm or 3:00 pm to 11:00 pm 
Vacancies: 4 openings

Job Description:
The Account Protection Specialist (APS) is responsible for the efficient processing of financial and non-financial related telephone inquiries from both Cardmembers and Service Establishments. A key player on the risk operations team, the APS is responsible for making approval and decline decisions on charge requests, as well as detecting potential fraud at the point of sale. APS make profitable credit decisions while providing excellent customer service by acquiring the necessary information that will enable them to do so; excellent communication skills in are a must. Fluency in French is preferred, but not essential for this posting. You may also play a role in assisting your colleagues in other international centres to resolve charges from traveling cardmembers. At times, this position requires working with valued customers who are upset and not co-operative - you will use your skills and expertise to leave a lasting, positive impression. 

Analyze Credit and Fraud point-of-sale disruptions real-time and make appropriate decisions to approve or decline charge requests under time pressure, using sound judgment and risk modeling systems. 
Detect and stop fraudulent use of cards at the point-of-sale. 
Detect and stop high-risk bust-out/runaway accounts and referring accounts to CBO team for review. 
Fielding incoming calls for the Fraud, Canada Credit & UK Credit departments. 
Trouble-shooting card problems when customers are at the cash register & seeking fast, effective solutions to provide premium value to our customers AND merchants

Qualifications: Proven ability to act decisively. In Depth analytical skills with the ability to recognize fraud trends and recommend changes for scanner set ups. Strong communication and interpersonal skillss.Bilingual a definite asset.  Experience in inbound/outbound call center environment. Flexible to work weekday and one weekend as required Demonstrated organizational skills with ability to manage shifts in priorities.
Demonstrated computer skills, with experience working in a multi-pane Windows environment and an ability to analyse multiple sources of information in order to make the best decision
Must have the ability and desire to meet monthly goals and have good interpersonal skills that make you a team-player
Bi-lingual including French and English is an asset
Must be able to demonstrate strong negotiation skills (e.g. build rapport with Credit Holder, create a sense of urgency)

To Apply: To apply, please click Apply Online or submit your resume by email to: View all of our job postings at 

Accommodations are available upon request to support your participation during all stages of the recruitment process.

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