Bilingual (FR/ENG) Operations Officer (Banking)

Mississauga, Ontario

Employment Type: Temporary Industry: Administrative/Office Support Job Number: 64386

Our client, one of the Big 5 Canadian Banks, is looking for a Bilingual (FR/ENG) Operations Officer to join their team for a 1 year contract!

Job number: #64386
Job title:  Bilingual (FR/ENG) Operations Officer
Location: 4720 Tahoe Boulevard, Mississauga 
Hours of work: 
Monday to Friday: 8:00am – 6:00pm (rotational shifts, 37.5 hrs/week)
Contract duration: 1 year
Pay rate: $20.85/hr

*Must have Good Credit and Clear Criminal Record*

Job Summary:
Providing a broad range of operational support and/or performing general to specialized transactions and other processing activities for own functional area within Operations & Technology. Support partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager.

Job Responsibilities:

  • Positively contribute to the overall customer experience and fulfilling Service Level Goals
  • Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating problems when required
  • Complete assigned tasks accurately and within established standards
  • Actively participate in daily touch points and work distribution
  • Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
  • Identify areas of risks and escalate as necessary
  • Understand and comply with Bank’s Code of Conduct
  • Identify, suggest and actively participate in process improvements
  • Other ad-hoc tasks as required

Job requirements/skills:

  • Must be Bilingual and fully fluent in both French AND English
  • Previous data entry experience with strong attention to detail and accuracy
  • A quick learner and able to multi-task
  • Strong customer service skills
  • Intermediate proficiency with MS Office products
  • Flexible to do different tasks as required
  • Previous banking and/or financial industry experience an asset

To apply, please click Apply Online or submit your resume by email to:

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Accommodations are available upon request to support your participation during all stages of the recruitment process.

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