Bilingual (FR/ENG) Operations Officer, Personal Banking

Mississauga, Ontario

Employment Type: Temporary Industry: Accounting Job Number: 64879

Our client, one of the Big 5 Canadian Banks, is looking for a Bilingual (FR/ENG) Operations Officer to join their team for a 1 year contract!

Opportunity Number: #64879
Location: Mississauga, ON- Tahoe Blvd @ Buckhorn Gate
Pay Rate: $20.85/hour (Paid Weekly)
Contract Duration: 1 year with the possibility of conversion
Hours of Work: Monday to Friday 8:00 am - 6:00 pm rotational shifts

Must have good credit history and clear criminal record

Job Summary:

Providing a broad range of operational support and/or performing general to specialized transactions and other processing activities for own functional area within Operations & Technology. Support partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager.

Job Responsibilities:

  • Positively contribute to the overall customer experience and fulfilling Service Level Goals
  • Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating problems when required
  • Works within generally defined guidelines, accountable for completing a range of transactions or activities
  • Complete assigned tasks accurately and within established standards
  • Actively participate in daily touch points and work distribution
  • Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
  • Ensure necessary due diligence is taken to support the accuracy of all transactions
  • Demonstrate flexibility by adapting to change within business area and unit
  • Identify areas of risks and escalate as necessary
  • Understand and comply with Bank’s Code of Conduct
  • Identify, suggest and actively participate in process improvements
  • Other Ad-hoc tasks as required

Job requirements/skills:

  • Must be Bilingual and fully fluent in both French AND English
  • Previous data entry experience with strong attention to detail and accuracy
  • A quick learner and able to multi-task
  • Strong customer service skills
  • Intermediate proficiency with MS Office products
  • Flexible to do different tasks as required
  • Previous banking and/or financial industry experience an asset


  • Post secondary preferred. 2-5 years of related working experience required.

To Apply: 

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Accommodations are available upon request to support your participation during all stages of the recruitment process.


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