Bilingual (FR/ENG) Customer Service Rep (Banking)

London, ON

Employment Type: Temporary Industry: Call Centre Job Number: 62745

Pay Rate: $18.85/hr
Contract: 2 years
Location: 275 Dundas Street, 2nd Floor, London, ON, N6A 5B5
Hours of Work: 7:00am – 9:00pm Monday to Friday and 7:00am – 7:00pm Saturday and Sunday

Job Description / Accountability:

  • Single point of contact for technical support and general queries
  • Respond to a variety of inbound customer calls/emails
  • Ensure accurate and detailed problem documentation/ticketing
  • Provide timely escalation and follow-up with support groups and customers
  • Identify and escalate wide-impact or potential wide-impact outages
  • Identify trends and opportunities for improvement as well as provide ongoing feedback
  • Build ongoing support proficiency for other skills and applications

Qualifications / Skills / Experience

  • Must be Bilingual (French/English)
  • Above average computing and navigational skills
  • Ability to work flexible schedules (based on coverage business needs)
  • Exceptional customer service skills
  • Team player who collaborates effectively with peers and other teams
  • Experience with ticketing systems is an asset
  • A technical support background/related education

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