Bilingual (FR/EN) Dispatch Officer (Banking)

Toronto, Ontario

Employment Type: Temporary Industry: Accounting Job Number: 61912

Our client, a leading Canadian banking institution, is looking for Bilingual (FR/EN) Dispatch Officer to join their team.  

Job Number: #6112
Pay Rate: $19.55/Hr
Location: 1050 Wilson Avenue, North York
Duration: 1 Year Contract 
Hours:  Mon - Sun 7.5/hr shifts between 8:30am to 10:00pm (including stat holidays)

Must have good credit score and clear criminal record

Job Responsibilities: 
• Ensure change activities are performed on time, minimizing risks to the service/business environment
• Identify, resolve, or escalate service delivery issues and/or complaints
• Perform Base 24 and TMS updates
• Review/dispatch service calls/work orders with accuracy and detail
• Dispatch reviewed service calls to assigned service providers
• Update service call tickets with relevant information from service providers or internal departments as required
• Follow up with service providers for any service calls outside of our Service Level Agreement
• Vendor management - monitor service calls and work orders to copletion
• Perform High-Speed Downlink Packet Access (HSDPA) swaps with Bell (for our wireless devices)
• Review closure requests and determine accuracy before closing the ticket)
• Data entry as required

Must be Bilingual (French/English)
• Excellent communication skills, both written and verbal
• Proficient with MS Office and MS Operating System
• Strong attention to detail, problem solving skills, and is a team player
• Ability to operate under tight deadlines in a fast-paced call centre
• Knowledge of Point of Sales systems preferred
• Knowledge of MFOCUS, BASE 24 and TMS preferred

• High school education or GED required
• Post secondary education required
• 2-4 years of related experience 

To apply, please click Apply Online or submit your resume by email to:
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Accommodations are available upon request to support your participation during all stages of the recruitment process.

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