Bilingual (EN/FR) Operations Officer, Banking Services

Toronto, Ontario

Employment Type: Temporary Industry: Operations/Supply Chain Job Number: 64242

Our client, one of the five leading Canadian banks is looking for a Operations Officer, Banking Services to join our Mississauga team for a 5 month contract!

Opportunity Number: #64242
Location: 4880 Tahoe Boulevard, Mississauga, ON
Pay Rate: $19.85/hour (Paid Weekly)
Contract Duration: 5 months with the possibility of extension
Hours of Work: Monday to Friday rotating shifts from 8 am to 4 pm, 10 am to 6 pm or 12 pm to 8 pm (One 12 to 8 shift per week is required)

Must have good credit history and clear criminal record

Job Description:

We provide service and support on credit fulfillment; including document preparation, discharges, and maintenance activities and funding to best meet the needs of our customers while adhering to compliance of credit product processes. We are an innovative and effective knowledge based workforce enabling agility, speed and the ability to deliver Omni Channel Legendary service. 

Job Responsibilities:

  • Provide a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology
  • Support partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met
  • Report to a Team Manager within the Team Structure
  • Incumbent must be flexible to meet multiple shift requirements based on business needs
  • Provide subject matter expertise for internal and external parties
  • Work closely in a team environment in order to meet individual and team driven benchmarks and service level agreements
  • Actively provide continuous improvement suggestions and communicate value added input during huddles and meetings

?Job Requirements:

  • Ability to provide sound advice and solutions utilizing established customer service framework
  • Utilize existing data entry skills ensuring speed and accuracy are balanced out
  • Must be able to communicate effectively and professionally (verbal and written)
  • Demonstrate excellent time management skills
  • Ability to make decisions in order to mitigate loss
  • Good organizational skills
  • Ability to work well in a team setting
  • Ability to work well under pressure and tight timelines
  • Keyboarding, data entry skills
  • Strong knowledge of Microsoft Office Suite of products
  • Strong attention to detail
  • Knowledge of administrative applications, CIF, Creditlink etc
  • Strong relationship management skills
  • Problem solving skills
  • Enthusiastic individual who demonstrates the ability to work in a high volume, fast paced and high risk environment
  • Strong verbal and written communication skills
  • Self starters


  • High school education is required
  • Post secondary education required as well
  • 5-7 years of related
  • 5 years banking experience preferred
  • Recent graduates with related work exp who is eager to move into an analytical role
  • 5 years previous clerical/admin experience within a corp. environment

To Apply: 

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