Bilingual (EN/FR)- Claims Support, Service Officer (Banking)

Toronto, Ontario

Employment Type: Temporary Industry: Administrative/Office Support Job Number: 64747

Our client, one of the five leading Canadian banks, is looking for an Bilingual (EN/FR)- Claims Support, Service Officer (Banking) to join our Toronto team for a 6 month contract!

Opportunity Number: #64747
Location: Toronto, ON- Victoria Park Ave @ Sparks Ave
Pay Rate: $19.55/hour (Paid Weekly)
Contract Duration: 6 months with the possibility of extension
Hours of Work: Monday to Friday 10:00 am - 6:00 pm  

Must have good credit history and clear criminal record

Job Description:

The Claims Support role plays an integral role within the shared Services group, providing a high level of administrative support to our business partners ensuring the optimal level of customer service and professionalism is provided. The claims support administrator will be responsible to manage efficiently in a multi-tasked environment by promptly responding to all incoming enquiries/requests for a National and Regional Level. This role contributes to the legendary customer experience by collaborating with internal and external partners, to improve speed, accuracy and efficiency of internal operations. The Claims Support staff must apply appropriate due diligence ensuring accuracy in completing tasks within SLA while mitigating risks and escalation.

Job Responsibilities:

  • Provide accurate, organized and efficient administrative support; collect and track data, research information, sort and distribute mail, and perform other administrative assignments as required including Reception Coverage
  • Use software programs and other tools or equipment with ease and efficiency and provide documents/ information that effectively support the needs of the team including Reception Coverage
  • Efficiently manage expectations/concerns through strong communication skills, both verbal and written
  • Proactive and flexible to work in a changing environment

Customer Experience

  • Build strong working relationships with partners and management by providing appropriate and accurate information
  • Contribute positively to CEI by continuously evaluating department speed and accuracy
  • Pro-actively work collaboratively with internal partners to ensure a legendary customer experience in all interactions
  • Share knowledge, expertise and provide training to the department.
  • Take ownership of issues, using expertise and problem solving to enhance client satisfaction

Service Excellence

  • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality, escalate where appropriate
  • Maintain proficiency with software applications/programs and/or department specific systems as required (ie. MS Office, Word, Claim Centre, As400, Excel, Outlook, etc.)
  • Take initiative to identify and recommend improvements in own job function, research and/or investigate issues requiring resolution in order to execute on assigned tasks


  • Be an effective resource and flexible in adjusting to changing work priorities
  • Participate fully as a member of a team supporting our partners and contribute to a positive work environment
  • Keep team/management informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
  • Support the management team by continuously developing knowledge in own area

Job Requirements:

  • Typing skills 40-60 WPM
  • Excellent working knowledge of Microsoft Office (Excel and Word) and proficiency in MS Outlook
  • Able to work in a fast paced environment, efficiently manage workflow and pay attention to detail
  • Proactive and flexible to work in a changing environment
  • Excellent written and verbal communication skills
  • Demonstrates sound judgement
  • Exceptional organizational and interpersonal skills
  • Excellent time management skills


  • Must be Bilingual English/French
  • High school education required
  • Post-secondary education preferred
  • 2-4 years of related experience
  • Minimum of 1 year experience in Administrative role
  • Nice to have Insurance or Financial industry experience
  • 2 years of customer service and data entry skills 
  • 2 years of previous experience in a filing clerk/clerical role
  • 2 years of previous clerical/admin experience within a corp. environment

To Apply:

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Accommodations are available upon request to support your participation during all stages of the recruitment process.

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