Banking Service Officer

Toronto, Ontario

Employment Type: Temporary Industry: Accounting Job Number: 60648

Our client, a leading Canadian banking institution, is looking for Banking Service Officer to join their team.  

Job Number: 60648
Pay Rate: $17.34/Hr
Location:  3500 Steeles Avenue East, Markham
Duration: 6 Month Contract 
Hours:  Mon-Fri 8:00AM-8:00PM; Sat 8:00AM-4:00PM 

Must have good credit score and clear criminal record

The Banking Service Officer supports and resolves the unit’s equipment, technology infrastructure and premises issues as subject matter expert. Provides information, guidance, reporting and training on operating systems and act as liaison with Premises Help Desk, Technology Service Providers, and internal partners. Generally reports to Manager of Operations within team structure. 

Job Responsibilities:
• Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally when applicable 
• Create and/or recognize exceptional service through established programs 
• Provide subject matter expertise for internal and external partners within defined area 
• Prepared schedules for the center 
• Identify, suggest and actively participate in process improvements 
• Understand and apply bank/service centre operating policies and procedures 
• Demonstrate flexibility by adapting to change within business area and unit 
• Adopt new process and technology improvements 
• Coordinate the delivery, installation, implementation and repairs of equipment and technology 
• Ensure premises issues are dealt with in a timely manner escalating as required 
• Identify equipment needs to streamline procedures/processes and enhance service 
• Builds and maintains databases and vaiours programs as required 
• Conducts testing of key components within the Business Continuity Management Plans for the unit 
• Provide day to day technical support and solutions 

• Minimum 2 years customer service and data entry experience
• Strong organizational and time management skills 
• Speed and accuracy in data entry 
• Ability to communicate clearly and courteously with strong customer service skills
• Ability to be flexible, professional, and a quick learner
• Ability to work independently and as part of a team 
• Must remain resilient under pressure 
• Intermediate knowledge of MS Office products (Word, Excel, Power Point, Outlook)
• Ability to build and maintain Macros

To apply, please click Apply Online or submit your resume by email to:
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Accommodations are available upon request to support your participation during all stages of the recruitment process.

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