Access Service Representative

Toronto, Ontario L3R | Temporary

Job ID: 59499 Industry: Administrative/Office Support

Our client, one of the large 5 Banks, is looking for an Access Service Representative to join their team!

Job title: Access Service Representative 
Location: 3500 Steeles Ave (Victoria Park and Steeles) - Markham, ON
Hours of work: 
Contract duration:
Pay rate: $18/hour 


Job summary: Candidate will handle billings of products and services, the onboarding of products and services, approximately 15 products in total, will be working off an application queue where they would pick up the queries and may be required to communicate with clients and internal partners, toggling through approximately 6 applications, communication through Outlook and other duties as assigned.

Job responsibilities: 

  • Accurate on-boarding of WBB applications onto the mainframe and billing systems within the established Service Level Agreement.

  • Respond to all requests from the business partners in a timely manner.

  • Ensure that negotiated fees are input properly into the billing system and that all steps are followed when processing monthly billing.

  • Continually seek out and identify automation and/or process improvement opportunities.

  • Create a positive customer experience at every interaction and look for ways to contribute to the ongoing improvement of the customer experience.

Job requirements/skills:

  • Strong focus on details, meeting deadlines, and achieving personal and team objectives.
  • Excellent working knowledge of various software packages including MS Word, Excel, Access, Outlook and Lotus Notes.
  • Excellent communication skills (both written and verbal).
  • Demonstrated problem solving and time management skills.

Education/experience:

  • Previous banking experience 
  • Post secondary education in related field 

To apply, please click Apply Online or submit your resume by email to: BMRresume@bagg.com

View all of our job postings at www.bagg.com 

Accommodations are available upon request to support your participation during all stages of the recruitment process.


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