Transaction Processing Officer

Toronto, Ontario M5S | Temporary

Job ID: 55782 Industry: Brokerage/Finance

Job Title: Transaction Processing Officer
Location: Downtown Toronto - Bay Street and Bloor Street
Contract duration: 1 year, with the possibility of extension
Pay rate: $17.34/hour
Hours of work: 8:30am to 5:00pm 

Job responsibilities:

  • Process transactions accurately and on time Escalate processing issues where necessary to ensure a high level of service is maintained
  • Serve clients as required - adhere to Service Level Agreements (SLA) and internal service delivery standards
  • Follow firm and industry regulations and operating practices in completing and recording transactions for either the firm or clients
  • Ensure adherence to all HR policies, other Bank, and Industry Codes of Conduct
  • Keep others informed and up-to-date about the status/progress of projects and all relevant or useful information related to day to day activities
  • Escalate non-standard or high risk transactions or other activities as appropriate
  • Ensure documentation prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
  • Complete investigations - report/escalate risk issues identified or process gaps
  • Assist in analysis, development, testing, and implementation of operating and process improvement

Job requirements:

  • Intermediate to Advanced proficiency in Microsoft Office Suite
  • Advanced Keyboarding
  • Post-Secondary education required (University degree an asset)
  • Successful completion of the Investment Funds Institute of Canada (IFIC) and/or Canadian Securities Course (CSC) an asset
  • Proficiency in ISM, SMS, Electronic Imaging Services (EIS) an asset Job requirements continued
  • Working knowledge of the securities industry, including product knowledge of account types and their functionality an asset
  • Proven Telephone etiquette - Call Centre experience an asset
  • Proficiency in spoken and written communication
  • Commitment to client service excellence
  • Previous banking/financial experience an asset

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