Technical Support Assistant (Banking)

Ottawa, Ontario

Employment Type: Temporary Industry: Accounting Job Number: 65932

Job Description

Our client, a leading Canadian banking institution, is looking for Technical Support Assistant (Banking) to join their team for a 6-month contract.

Job Number: #65932
Pay Rate: $18.77/hr 
Location: 1595 Telesat Court, Ottawa
Contract Duration: 6 months (with the possibility of extension)
Hours:  Flexibility to work between business hours Monday to Friday (7:00am to 8:00pm) and occasional Saturday (8:00am to 4:00pm)

Must have good credit score and clear criminal record 

Job Description:

Support and resolve the unit’s equipment, technology infrastructure and premises issues as subject matter expert. Provides information, guidance, reporting and training on operating systems and act as liaison with Premises Help Desk, Technology Service Providers, and internal partners. Generally reports to Operations Manager within team structure.

Job Responsibilities: 

  • Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally when applicable
  • Create and/or recognize exceptional service through established programs
  • Provide subject matter expertise for internal and external partners within defined area
  • Prepared schedules for the center
  • Identify, suggest and actively participate in process improvements
  • Understand and apply bank/service centre operating policies and procedures
  • Demonstrate flexibility by adapting to change within business area and unit
  • Adopt new process and technology improvements
  • Coordinate the deliver, installation, implementation and repairs of equipment and technology
  • Ensure premises issues are dealt with in a timely manner, escalating as required
  • Identify equipment needs to streamline procedures/processes and enhance service
  • Builds and maintains databases and various programs as required
  • Conducts testing of key components within the Business Continuity Management Plans for the unit
  • Provide day to day technical support and solutions
  • Expense Management and project Support
  • Creating/Maintaining Standard Operations Procedures (SOPs) nationally

Job Requirements:

  • Strong organizational and time management skills
  • Speed and accuracy in data entry
  • Ability to communicate clearly and courteously while bringing a sense of professionalism
  • Ability to work independently and as part of a team
  • Must remain resilient under pressure
  • Capability to independently perform research and make informed decisions
  • Mastered Office Suite: Word, Excel, PowerPoint, WIN10
  • Ability to build and maintain Macros
  • Coordinate the lifting, delivery, installation, implementation and repairs of equipment and technology
  • Must be flexible to meet multiple shift requirements based on business needs
  • Post-secondary education preferred

To Apply:
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