Sr. Bilingual Customer Service Rep

Richmond Hill, ON L4B | Direct Hire

Job ID: 59203 Industry: Call Centre, Customer Service, Healthcare
Our client company in electronics and medical technology is seeking a Sr. Bilingual Customer Service Representative to join their team.  The ideal candidate will have full bilingual proficiency in English and French, with several years of experience in Service & Repair Coordination or Customer Service in a business environment.  
Salary starting at $45,000 - commensurate with experience
Permanent Full Time  –  Comprehensive Benefits  
The Sr. Bilingual CSR is a part of the Customer Solutions team.  They are responsible for developing and maintaining effective and professional customer relationships and resolving issues related to the service and repair business while adhering to policy, process, and compliance requirements.
  • Provide a high level of customer service for assigned accounts including, but not limited to:
    • Pre-booking all repair requests sent directly from the customer and logging service form notes 
    • Coordinating service repair and loaner pick-ups accordingly
    • Receiving incoming inquiries for service, escalating issues to management as needed
    • Processing requests for loaners, shipping loaners, and following up on overdue loaners
    • Working with the Customer Service Manager for demo loaner or loaner alternatives when necessary
    • Performing required estimate follow-ups, approvals, and refusals
    • Collaborating with Technical Advisors, Contracts, and Service departments to send accurate estimates and repair info to customers on all product lines
    • Communication of information and updates regarding repairs and other issue resolutions with Customers and Sales Representatives
    • Preparing, processing, and following up on trade-ins to ensure equipment received
    • Completing Service Exchange orders for product being sent out to customer and receipt of repair product
  • Make responsible business decisions regarding returns, adjustments and credits, and following company policies to provide the most economical and expedient service to the customer
  • Provide training, support, and back-up to other members of the team
  • All other tasks and requests necessary to provide exceptional service and to assist the team as assigned
  • At least three (3) years of experience in repair service coordination or customer service in a business environment
  • Excellent communication skills (verbal and written) in both English and French
  • Strong customer service mindset and skills
  • Intermediate skills within Microsoft Office (Word, Excel, Outlook, etc.)
  • Excellent organizational, prioritization, and multi-tasking skills
  • Ability to problem-solve and work well in stressful situations
  • High level of attention to detail and initiative
  • Ability to work independently and be a team player as well
  • Ability to work flexible hours
  • Experience in the medical device or electronics industry is a strong asset
  • Experience with Datasweep, JDE or SAP are strong assets
To Apply
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Accommodations are available upon request to support your participation during all stages of the recruitment process.


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