Service Officer

Toronto, Ontario M2H | Temporary

Job ID: 59020 Industry: Administrative/Office Support

Our client, one of the large 5 Banks, is looking for a Service Officer to join their team!

Job title: Service Officer 
Location: 3650 Victoria Park Ave - North York, ON
Hours of work: Monday to Friday, 8 am - 4 pm
Contract duration: 6 months 
Pay rate: $16.25/hour 

Job responsibilities: 

  • Complete quality check and maintain a high level of detail and accuracy in the processing of all creditor underwriting applications

  • Meet department service level agreements

  • Work closely with a 3rd party vendor in order to manage client interview requirements and detailed instructions.

  • Monitor and manage client file to ensure accuracy and integrity of application and coverage.

  • Respond to customer concerns both internal and external.

  • Review and follow up with all assigned pending files.

  • Review and action various reports and assigned tasks.

  • Monitor and action system queues for accuracy of all client files.

    Support and work closely with our Insurance Call Centre by assisting with client and branch calls regarding underwriting applications.

  • Work closely with and provide support to Underwriters.

  • Must maintain sound knowledge of policies and practices by staying current on all changes.

Job requirements/skills:

  • Ability to type at least 40 words per minute
  • Excellent verbal and written communication skills
  • Experience with Mailroom and filing 
  • Superior Analytical Skills and decision making skills.
  • Must work well independently and in a team environment.


  • Customer service experience
  • Expert knowledge of bank creditor products with familiarity of creditor insurance.
  • Banking experience a huge asset
  • Insurance knowledge would be considered an asset.

To apply, please click Apply Online or submit your resume by email to:

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Accommodations are available upon request to support your participation during all stages of the recruitment process.

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