Operations Officer - Small Business Banking

Toronto, ON L4W 5P3 | Temporary

Job ID: 56558 Industry: Brokerage/Finance

Our financial services client is looking for an Operations Officer - Small Business Banking to join them for a 6 month contract! 

Job title: Operations Officer - Small Business Banking
Location: Mississauga, ON - Eastgate Parkway @ Eglinton Avenue East
Pay rate: $18.33/hour
Contract duration: 6 months, with the possibility of extension
Hours of work: Will likely be working 8:00am to 4:30pm, but will be required to work 12:00pm to 8:00pm at least 1 day of the week

Job Responsibilites:

  • Review 100% of new SBB accounts and signing authority changes for accuracy and completion of AML/KYC/KYB information required to adhere to AML/KYC/KYB compliance, inclusive of internal and external legal documentation, and provincial/jurisdictional requirements
  • Positively contribute to the overall customer experience and loyalty index in each interaction
  • Ensure all required processing and enquiries are fulfilled meeting Service Level Agreements
  • Ensure work volumes are processed accurately and effectively on a day to day basis minimizing risk to the Bank and negative impact to customer
  • Complete assigned tasks accurately & within established standard
  • Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines. Identify areas of risk and escalate as necessary
  • Support the team by continually developing knowledge and being current on AML/KYC/KYB requirements and regulations
  • Keep others up to date on relevant and useful information related to day to day activities
  • Understand and apply company operating policies and procedures
  • Demonstrate flexibility by adapting to change within business area and unit
  • Adopt new process and technology improvements
  • Ensure a thorough understanding of Small Business Banking current account opening, account maintenance and Know Your Customer (KYC)/ Know Your Business policies and procedures (KYB)

Job Requirements: 

  • The successful candidate must be able to work well independently and as part of a team
  • Must possess excellent organizational skills
  • Excellent communication skills, both verbal and written are essential
  • Must be accurate, resourceful and have a willingness to learn
  • The successful candidate must be an enthusiastic individual who demonstrates the ability to work in changing, fast paced, deadline oriented environment
  • Solid computer skills are required
  • Customer driven with a focus on providing exceptional customer service at all times
  • Ability to take ownership of a situation at all times and know when to escalate issues as required
  • College and/or university degree would be an asset

To apply, please click Apply Online or submit your resume by email to: BMRresume@bagg.com 

View all of our job postings at www.bagg.com 

Accommodations are available upon request to support your participation during all stages of the recruitment process.

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