General Manager

Toronto, ON M6M 2V8 | Direct Hire

Job ID: 58137 Industry: Hospitality/Event Staffing

General Manager

Location: Toronto

Type: Full-Time Permanent

Our client, a reward-winning organization within the artisanal food industry, has asked Bagg at Your Service to assist them in finding a passionate General Manager to join their esteemed organization on a full-time opportunity in Toronto’s west end. As a General Manager you will lead a dedicated team, and together you will continue to provide exceptional service to the guests. The ideal candidate will be passionate and have excellent leadership skills, he/she will be required to have proven experience with managing the financials of a full restaurant operation. 

Key Responsibilities:

  • Full opening, running, and closing responsibilities in all aspects of the Café
  • Cash out and end of day cash reconciliation including financial audits and counts
  • Development and execution of opening, closing, and weekly duties
  • Monitoring staffing levels for shifts based on events, reservations, and business volumes and adjusting as needed – creating floorplans and sections
  • Taking event inquiries, showing event space and being familiar with capabilities and event options in coordination with ownership
  • Monitoring, controlling, and reconciling comps and voids
  • Always being present on the floor during peak business volumes and ensuring coverage is present outside of peak periods
  • Touching tables, conducting quality checks, building regulars, and giving guests an 11 out of 10 guest experiences in coordination with the service team
  • Being fully familiar with entire food and beverage offering
  • Conduct monthly inventory and reconcile food and beverage costs – develop initiatives to control, monitor, and reduce COGS
  • Liquor, wine, and beer order and stock maintenance
  • Developing a weekly costed schedule that adheres to the budget and maintain labour on a day to day basis to hit budget targets
  • Be a positive leader and mentor and be a role model in setting the tone for work place attitude, work ethic, training, and development
  • Be enthusiastic, energetic, and demonstrate a genuine positive demeaner throughout
  • Hiring, training, developing, and discipline of front of house team
  • Maintain highest levels of sanitation in all front of house operations
  • Manage, log, and report regular preventative and required maintenance on equipment
  • Other duties as required


  • Minimum 2 years’ experience in a management or supervisory role involving high volume experience
  • Proven experience with managing the financials of a full restaurant operation 
  • Proficient computer skills (POS – Silverware experience preferred, Word, Excel)
  • Understanding of budget, sales, cost of goods, and labour controls
  • Proven success in providing an exceptional guest experience and building regular guests and brand loyalty
  • Proven people management and development skills
  • Experience in developing a positive culture of accountability and 11 out of 10 guest experiences
  • Excellent management, communications, and leadership skills
  • Ability to think outside of the box and find creative ways to solve every day and unique problems
  • Strong organizational and time management skills
  • Health & Safety certification considered an asset
  • Current First Aid certification considered an asset
  • Food Safety certification considered an asset
  • Smart Serve certification required
  • Must meet minimum provincial age for serving alcohol
  • Fluency in English both written and verbal
  • Ability to work flexible hours including mornings, days, evenings, nights, weekends, and holidays
  • Must be able to carry and lift items weighing 50lbs, must be able to stoop and bend
  • Must be able to stand and move for extended periods of time to continuously perform essential job functions


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