Fulfillment Officer (Bilingual - English & French)

Mississauga, Ontario L4W | Temporary

Job ID: 59056 Industry: Call Centre

Our client, one of the large 5 Banks, is looking for a Fulfillment Officer (Bilingual - English & French) to join their team!

Job title: Fulfillment Officer (Bilingual - English & French)
Location: 4720 TAHOE BLVD - Mississauga - ON 
Hours of work: Monday to Friday, 8:00am - 4:00pm
Contract duration: 6 months 
Pay rate: $19/hr

Job Description: The role of the officer within the Regulatory Fulfillment team will provides a broad range of operational support and perform general to specialized processes for own functional area within Operations & Technology. The officer supports partner relationship and is responsible for maintaining operational effectiveness to ensure business objectives, Services Level Goals and CEI targets are met. The role of the Regulatory Fulfillment Officer is responsible for reviewing FATCA documentation to ensure completeness, create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall customer experience, handle customer inquiries and escalate complicated enquiries and customer complaints as required.

Job Accountabilities:

  • Provide sounds assistance and expertise by consistently utilizing established customer service framework
  • Positively contribute to the overall customer experience and loyalty index in each interaction
  • Ensure necessary due diligence is taken to respond to inquiries promptly and accurately; proactively providing options and solutions
  • Build trust by demonstrating reliability, accuracy and accountability
  • Identify opportunities to improve service delivery and support process improvements
  • Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
  • Ensure all required processing and enquiries are fulfilled meeting Service Level Goals
  • Provide subject matter expertise for internal and external partners within defined area
  • Demonstrate flexibility by adapting to change within business area and unit
  • Adopt new process and technology improvements
  • Be knowledgeable and comply with Bank Codes of Conduct
  • Identify, suggest and actively participate is process improvements
  • Understand and apply bank/service center operating policies and procedures
  • Complete assigned tasks accurately & within established standards
  • Contribute to the achievement of satisfactory audits by understanding & following audit process guidelines
  • Actively participate in performance management process including coaching, career development and utilizing P3, and pulse action planning
  • Meet changing business needs with flexibility

Job Requirements/Skills:

  • Work well independently and as part of a team
  • Organization skills
  • Strong analytical skills
  • Excellent communication skills, both verbal and written are essential
  • Must be accurate, resourceful and have a willingness to learn
  • Customer driven with a focus on providing exceptional customer service at all times
  • Ability to take ownership of a situation at all times


  • Previous call center experience 
  • Previous banking experience in Admin Apps.

To apply, please click Apply Online or submit your resume by email to: BMRresume@bagg.com

View all of our job postings at www.bagg.com 

Accommodations are available upon request to support your participation during all stages of the recruitment process.

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