EasyLine Telephone Banking Specialist - Uni-lingual

Toronto, Ontario L3R | Temporary

Job ID: 56470 Industry: Administrative/Office Support

Our client, a leading Canadian banking institution, is looking for EasyLine Telephone Banking Specialist to join their team.

Pay Rate: $ 19.5/Hr, Afternoon shift premium after 9:00pm $1.10 an hour 
Overnight premium $1.60 after 12:00am Midnight 
Location: 3500 Steeles Ave E (Victoria Park Ave & Steeles Ave)
Duration: Permanent 

Positions: 50 positions
Hours: PT/FT - 4PM to 12 AM Tuesday to Saturday 
Overnight - 11:45PM to 7:45AM Tuesday to Saturday


The main function of a Contact Centre banking specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Contact Centre bilingual specialist may be inbound, outbound or a combination of both. 

Job Responsibilities: 

- Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. 
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. 
- Refer unresolved customer grievances to designated departments for further investigation. 
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. 


- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. 
- Ability to work independently and manage ones time. 
- Ability to accurately document and record customer/client information. 
- Previous experience with computer applications, such as MS Outlook or data entry software. 


- High school diploma or GED preferred. 
- 0-2 years customer service related experience required.


To apply, please click Apply Online or submit your resume by email to: 
View all of our job postings at www.bagg.com 
Accommodations are available upon request to support your participation during all stages of the recruitment process.


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