Customer Solutions Specialist

Mississauga, ON

Employment Type: Direct Hire Industry: Customer Service Job Number: 62118

Position: Customer Solutions Specialist
Location: Mississauga
Hours: 9 to 5pm
Salary: $40,000 - $50,000.  

Our West End client is an innovative, knowledgeable, passionate and dedicated group within a very demanding but FUN marketing industry. They are currently seeking a Customer Solutions Specialist to join their small, close-knit, dynamic team. 


This is a supporting role working closely with Sales Representatives, Procurement Administrator and the Chief Solutions Officer.  All are willing and ready to empower the right candidate, offer you autonomy and a great place to work! This challenging position involves project management, customer service, sales support and order processing responsibilities. If you come from the printing/graphics or beverage industry this would be an asset.

Are you detail oriented and good with checking small details?  Are you ambitious, flexible, cooperative and willing to learn and improve?

Responsibilities:

  • Provide daily sales support
  • Provide customers with solutions
  • Build and reinforce customer relationships through email and telephone communication
  • Answering calls and on-line e-chat
  • Ensure that customer quotes are turned around within 24 to 48 hours
  • Manage customer sales orders. ?
  • Input and update order information in the production schedule on Google Sheets.
  • Coordinate orders.
  • Prepare work orders for production staff.
  • Responsible for docket, item and order set-up as well as order approvals
  • Facilitate e-proofs with graphic artist.
  • Maintain customer database
  • Arrange samples for customers.


Qualifications:

  • College Diploma or Degree
  • Project coordination
  • Excellent written and verbal communication skills
  • Strong communication skills and etiquette
  • Strong knowledge of Excel, Word, Outlook
  • Creative; graphics or printing background an asset
  • Knowledge of the beer industry an asset

 

Personality Fit:

  • Ambitious and strives for excellence in every aspect of their workmanship
  • Positive and open minded attitude with willingness to learn
  • Cooperative and contributing team member
  • Embraces a dynamic and ever changing business environment
  • Works well independently
  • Well organized, task and customer service oriented
  • Proactive work ethic


If you are qualified for this role and feel that it is a good fit for you, please submit your resume to MACresume@bagg.com quoting job #62118

Accommodations are available upon request to support your participation during all stages of the recruitment process.

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