Customer Service Representative

Toronto, ON M4W 3E2 | Direct Hire

Job ID: 58385 Industry: Call Centre

Client Care Coordinator (Call Center environment)

located in Toronto, ON

$35,000 - $40,000 + 100% Benefits

Our client, a well-established client within the healthcare/patient care industry, is seeking a Call Center Customer Service Representative. Within this role you will be responsible for ensuring the appropriate scheduling for patients and evaluating ongoing patient satisfaction. If you are looking for a fast paced and rewarding position then we want to hear from you!

Responsibilities

  • Collaborate with the patient, family, and caregiver to help set up the service by scheduling PSW's according to the area in which they reside
  • Manage incoming requests to initiate service from referral sources and private patients
  • Manage high volume of incoming calls from patients, field staff hospital etc. regarding services and general inquiries
  • Adjust patient schedules and share information with those who are involved with the patient's well being
  • Manage calls with patients feedback. Obtain information on the patients issues/concerns and forward them to the appropriate supervisor

Qualifications

  • University or Post-secondary education preferred
  • Demonstrated experience in a high volume contact center environment
  • Admission or registration at a post-secondary educational institution an asset
  • Medical terminology would be an asset
  • Excellent written and verbal communication
  • Professional telephone etiquette
  • Exceptional interpersonal skills
  • Proven ability to work with MS office
  • Strong ability to work with software packages and systems for reporting
  • Proven organizational and time management skills
  • Ability to work in a team environment, collaborating with other departments as needed
  • Ability to manage multiple priorities and adapt to changing assignments
  • Demonstrated ability to navigate and gather information online

To apply, please click Apply Online or submit your resume by email to:  KROresume@Bagg.com

 

View all of our job postings at www.bagg.com

Accommodations are available upon request to support your participation during all stages of the recruitment process.


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