Customer Service Payment Clerk

Toronto, ON M5H 2W9 | Temporary

Job ID: 58464 Industry: Call Centre

Our client, an energy provider in Toronto requires a Customer Service Payment Clerk to start immediately.

Location: Gardiner Expressway and Lake Shore Blvd East
Pay Rate: $17.45/hr
Hours: Monday to Friday (35 hours work week)
Contract: 6 month 

Job Description:

Accountable for inputting, verifying the accuracy of data entered into the billing system. Compiles and reconciles accounts in the cash process for electricity billing.

Maintains records of payment. Handles inquiries from both internal departments and customers.

Processes, sorts and handles incoming and outgoing mail.

Processes, allocates and balances cash and all other forms of payments and prepares bank deposits, Enrolls customer and processes bank account information for pre-authorized payment program and resolves issues.

Investigates and resolves unapplied and mismatch payment and other payment discrepancies including bank traces.

Works closely with accounts payable and customer to process and resolve pall payment and refund issues and ensure accurate and timely financial process, including balancing of payments, deposits and reports.

University degree or college diploma (Business, Marketing, Accounting, Finance or Customer Service related program preferred)

A minimum of 3 years previous customer service and/or contact centre experience

Advanced communication and interpersonal skills; exhibits a professional tone in all written and verbal communications

Strong customer service and customer relationship building skills; ability to interact professionally.

Highly proficient in MS Office applications including Outlook, Word, Excel and PowerPoint.

Strong analytical,critical thinking mathematical, and problem solving skills

Detail-oriented, proactive and highly organized with the ability to prioritize, and adhere to tight timelines

Demonstrates adaptability and flexibility; able to multi-task in an ever-changing environment 

To apply, please click Apply Online or submit your resume by email to:

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Accommodations are available upon request to support your participation during all stages of the recruitment process.

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