Customer Service Clerk (Remittance)
500 Commissioners street Toronto, ON M5B 1K5 | Temporary
Our client, an energy distributor for the city of Toronto, is seeking an Customer Service Clerk (Remittance) for an immediate start. The ideal candidate will have a minimum 3-year post-secondary education coupled with previous experience in an office / administrative role.
Contract – 6 month contract
Location – Toronto – Lakeshore Blvd. East and Carlaw Avenue
Rate of Pay – $17.46/ hour
Hours of Work – Monday to Friday
Accountable for inputting, verifying the accuracy of data entered into the billing system. Compiles and reconciles accounts in the cash process for electricity billing. Maintains records of payment. Handles inquiries from both internal departments and customers.
Processes, sorts and handles incoming and outgoing mail.
Processes, allocates and balances cash and all other forms of payments and prepares bank deposits, Enrolls customer and processes bank account information for pre-authorized payment program and resolves issues.
Investigates and resolves unapplied and mismatch payment and other payment discrepancies including bank traces.
Works closely with accounts payable and customer to process and resolve pall payment and refund issues and ensure accurate and timely financial process, including balancing of payments, deposits and reports.
Issues refunds in a timely and accurate manner.
University degree or college diploma (Business, Marketing, Accounting, Finance or Customer Service related program preferred)
Three (3) to Five (5) years previous customer service and/or contact centre experience
Advanced communication and interpersonal skills; exhibits a professional tone in all written and verbal communications
Strong customer service and customer relationship building skills; ability to interact professionally with internal and external stakeholders
Highly proficient in MS Office applications including Outlook, Word, Excel and PowerPoint; experience using in-house database functions at an intermediate level or higher
Strong analytical, critical thinking mathematical, and problem solving skills
Detail-oriented, proactive and highly organized with the ability to prioritize, and adhere to tight timelines
Demonstrates adaptability and flexibility; able to multi-task in an ever-changing environment
Demonstrates sound business acumen; understands the relationship between role and customers
Please click Apply Online or submit your resume by email to: ADEresume@bagg.com
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Accommodations are available upon request to support your participation during all stages of the recruitment process.