Customer Service Banking Specialist - Credit Card Operations

Toronto, ON L3R0X1 | Temporary

Job ID: 56475 Industry: Accounting

Our client, a leading Canadian banking institution, is looking for Credit Card Banking Specialist to join their team.

Pay Rate: $ 19.5/Hr, Afternoon shift premium after 9:00pm $1.10 an hour
Location: 3500 Steeles Ave E (Victoria Park Ave & Steeles Ave)
Duration: Permanent 

Positions: 50 positions
Hours: 4:00pm to 12:00am midnight Monday -Sunday including working weekends and stat holidays fully flexible


Credit Card Services is an inbound customer service call center for TD Credit Card holders. We are looking for enthusiastic, energetic individuals who are interested in being part of a team committed to superior customer service, in a fast paced, high volume, dynamic environment 

Job Responsibilities: 

As a member of the Markham Credit Cards Contact Centre, you will join a dedicated team of professional telephone agents who provide exceptional customer service for our cardholder clientele. Through inbound service calls, you will provide timely and accurate guidance and service to cardholders for a variety of Visa product lines, plans and programs. Your responsibility will be to provide prompt, courteous and efficient service that exceeds customer expectations; contribute to effective cost and risk control through productivity and adherence to corporate processes and controls; and achieve departmental sales targets through recommendation of appropriate products and services which meet our ever-changing customer needs. You will be able to recognize and successfully leverage opportunities to further expand our clients' business through cross-selling/value-add opportunities. 

We provide the tools and support you need to develop a career and encourage personal growth through our Personal Performance and Development Program which includes monthly coaching. 


We are searching for people friendly Contact Centre telephone agents that thrive in an environment that provides high quality customer service. 

We require: 
•Highly customer service oriented individuals who are passionate about delivering exceptional customer service/experience. 
•Work in a statistically driven environment, measured by call quality and call productivity goals 
•Ability to quickly adapt to change 
•Ability to multi-task & demonstrate effective problem solving attributes 
•Trilingual or Bilingual candidates -either Mandarin and or Cantonese or French an asset 
•Excellent written and verbal communication in English 
•Strong PC Skills 

To apply, please click Apply Online or submit your resume by email to:
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Accommodations are available upon request to support your participation during all stages of the recruitment process.


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