Customer Care Administrator - Toronto, ON

Toronto, ON M5V 3M5 | Direct Hire

Job ID: 56791 Industry: Customer Service

Customer Care Administrator – Toronto, ON
Salary from $40,000 to $45,000 + Benefits + Perks

Our downtown client is a cutting edge real estate developer, seeking a full-time Cantonese or Mandarin Speaking Customer Care Administrator to work in a fast-paced environment with a dynamic group of individuals. Reporting to management, you will perform a variety of administrative duties, including scheduling appointments, managing phone and email communications, and liaising between management and third-party stakeholders. If you are self-directed and organized with excellent communication skills, then this may be the perfect opportunity for you!


  • Schedule and track Pre-Delivery Inspection appointments with Owners, Agents, Designates according to the occupancy schedule
  • Produce weekly PDI schedule during Turnover phase
  • Ensure database records are maintained and accurate
  • Liaison with Solicitor office for closing notifications
  • Meet and greet visitors to Customer Care office
  • Responsible for scheduling appointments and maintain log for Maintenance Coordinator
  • Direct communication by phone, fax, email with Owners, Residents and site personnel
  • Research and obtain resolution on variety of customer complaints and issues
  • Follow guidelines set forth by Customer Care Department to ensure standard procedures are followed
  • Assist Residents with completion of Tarion Warranty and Emergency forms
  • Responsible for reception, switch board and all front desk duties
  • Organize, file and maintain accurately high volume of suite files
  • Issue keys to Homeowners, explaining contents of package
  • Sort and distribute mail
  • Maintain off presentation and on-site equipment and supplies including scheduling of services
  • Arrange for meetings, book meeting rooms, coordinate with other departments


  • Detail-orientated with strong organizational skills, demonstrated attention to detail and accuracy in work
  • Excellent communication skills (both written and oral)
  • Ability to speak Cantonese/Mandarin is preferred
  • Computer skills are essential with knowledge of MS Office, and Task management software
  • Experience of dealing with people and tradespeople in previous jobs or customer service related roles
  • Positive attitude, customer service oriented
  • Team player but independent and mature, well-disciplined time management
  • Must be comfortable in working in a variety of fast paced job environments, including being on site as well as in an office
  • Problem solving skills and ability to de-escalate customer complaints
  • Ability to multitask and prioritize workload
  • Good time management and responsible on all follow ups
  • Preference will be given to those candidates with prior customer service experience related to the building industry


  • Base salary range of $40,000 – 45,000 (commensurate upon experience)
  • Warm and team-based office with supportive colleagues
  • Group Medical and Dental Benefits offered
  • Office hours of 8:30am – 5:00pm, some evenings and weekends
  • Flexibility to work in different locations when required

If you meet these minimum qualifications, I encourage you to:

Click 'Apply Online' or send your resume by email to

View all of our job postings at

Accommodations are available upon request to support your participation during all stages of the recruitment process.



Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs: