Customer Accounts & Billing Associate

Toronto, ON M4M | Temporary

Job ID: 58505 Industry: Customer Service
Our client in energy distribution for the city of Toronto is seeking a Customer Accounts & Billing Associate for an immediate start.  The ideal candidate will have a minimum three-year post-secondary education in Business, Finance, or Accounting in addition to three years of experience in a client-facing or contact centre role, with strong MS Office and database skills.
Contract – 6 months – possibility of extension
Location – Toronto – Lake Shore Blvd East area
Rate of Pay – $17 per hour
Hours of Work – Monday to Friday – 8:00 a.m. to 4:00 p.m.
The Customer Accounts & Billing Associate is accountable for inputting and verifying the accuracy of data entered into the billing system. The Associate also compiles and reconciles accounts in the cash process for billing, maintains records of payment, and handles inquiries from both internal departments and customers.
  • Process, sort and handle incoming and outgoing mail
  • Process, allocate and balance cash and all other forms of payments, and prepare bank deposits
  • Enroll customers and process bank account information for the pre-authorized payment program, resolving issues as required
  • Investigate and resolve unapplied and mismatched payments and other payment discrepancies including bank traces
  • Work closely with accounts payable and customers to process and resolve all payment and refund issues 
  • Ensure accurate and timely financial processing, including balancing of payments, deposits and reports
  • University Degree or Advanced Diploma (Business, Marketing, Accounting, Finance or Customer Service related program preferred)
  • At least three (3) years previous customer service and/or contact centre experience
  • Advanced communication and interpersonal skills; exhibits a professional tone in all written and verbal communications
  • Strong customer service and customer relationship building skills; ability to interact professionally with internal and external stakeholders
  • Highly proficient in MS Office applications including Outlook, Word, Excel and PowerPoint; experience using in-house database functions at an intermediate level or higher
  • Strong analytical,  critical thinking mathematical, and problem-solving skills
  • Detail-oriented, proactive and highly organized with the ability to prioritize, and adhere to tight timelines
  • Demonstrates adaptability and flexibility; able to multi-task in an ever-changing environment 
  • Demonstrates sound business acumen; understands the relationship between role and customers
  • Knowledge of the electricity sector, specifically the Ontario Energy Board (OEB) and other regulatory codes
  • Customer Information System experience
To apply
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Accommodations are available upon request to support your participation during all stages of the recruitment process.

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