Corporate Events & Hospitality Team Lead

Toronto, ON M5H 2S7 | Direct Hire

Job ID: 59182 Industry: Administrative/Office Support

Corporate Events & Hospitality Team Lead

Salary up to $75K + Terrific Bonus + Full Benefits + RRSP!!!

 

Our client, a prestigious professional services firm located downtown Toronto is looking for a hands-on, results driven Corporate Events & Hospitality Team Lead to join their team.  In this role you will be responsible for leading, developing, coaching, and mentoring a team of 20 team members while ensuring the Office Services Department is meeting and exceeding all company expectations.  The Client Services Department consists of subgroups including; Reception, Hospitality Services, and Events.  Reporting to the Manager of Facility Services, the Corporate Events & Hospitality Team Lead will guide the team to ensure a remarkable client experience at all times.  The ideal candidate will be an innovative thinker, have a strong ability to delegate and execute tasks, and will bring excellent interpersonal and people management abilities. If you have experience executing events within a corporate environment and thrive in a challenging and dynamic workplace, then we want to hear from you!

Responsibilities:

  • Responsible for the hiring and on-boarding of all new team members; and is the main client services point of contact for all new firm hires
  • Lead and direct the Client Services Department to ensures duties are carried out as per our policies and guidelines
  • Build and retain a high performing team that is capable of delivering the results to meet performance goals
  • Conduct performance evaluations, identifies team and individual training needs
  • Conduct weekly and monthly team meetings
  • Establish and communicate standards for team members and ensure clear understanding of expectations towards the client experience and the firm’s needs
  • Identify opportunities for improvements and creative and innovative solutions in the Client Services Department.
  • Oversee all reception, hospitality services, internal and external events
  • Maintain relationships and conduct agreement negotiations with vendors and suppliers 
  • Review department budgets on a monthly basis to ensure that budget targets are being met
  • Oversee and approve department invoicing
  • Other duties as assigned


Qualifications: 

  • Two or more years' of supervisory experience in a professional services and/or corporate environment 
  • Post-secondary education in Event Management, Hospitality, Food and Beverage or a related field
  • Excellent understanding of customer service including managing internal and external relationships
  • Flexible to work outside of regular business hours (evenings & weekends may be required)
  • Excellent communication and interpersonal skills, including both written and verbal
  • Team player, self-starter with a positive attitude
  • Advanced knowledge of MS Office Suite specifically: Outlook, Word, Excel and PowerPoint, and meeting room booking software

To apply, please click Apply Online or submit your resume by email to: LJAresume@bagg.com

View all of our job postings at www.bagg.com 

Accommodations are available upon request to support your participation during all stages of the recruitment process.


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