CAN - Contact Centre Representative - Inbound I

Toronto, Ontario L3R | Temporary

Job ID: 55430 Industry: Customer Service

Job Title: Contact Centre Representative
Pay rate: $16.63/hour
Start date: February 12th, 2018
Contract length: 3 months with the possibility of extension
Location: Border of Scarborough/Markham - main intersection is Victoria Park Avenue and Steeles Avenue East

Summary: The main function of a Contact Centre/Customer Service Specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

  • Resolve customers service issues and resolving where appropriate 
  • Contact customers to respond to inquiries or to notify them of claim investigation results 
  • Refer unresolved customer grievances to designated departments for further investigation
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.


  • Verbal and written communication skills 
  • Attention to detail 
  • Customer service and interpersonal skills 
  • Ability to work independently and manage one's time 
  • Ability to accurately document and record customer/client information 
  • Previous experience with computer applications, such as MS Outlook or data entry software

Experience: 0-2 years customer service related experience required

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