Bilingual Technical Support

London, ON | Temporary

Job ID: 51077 Industry: Network/Infrastructure

Title: Bilingial Tech Support

1 Year Contract


Pay Rate: $18.50

Must be fluent in French and English.

Hours: availability 7:00am -9:00pm Monday to Friday and 7:00am to 7:00pm Saturday and Su?nday


Job Description / Accountabilities:

  • The primary accountability of this position is to provide first level technical support.
  • Respond to a variety of inbound customer calls/emails
  • Ensure accurate and detailed problem documentation/ticketing
  • Provide timely escalation and follow-up with support groups and customers
  • Identify and escalate wide-impact or potential wide-impact outages
  • Identify trends and opportunities for improvement as well as provide ongoing feedback
  • Build ongoing support proficiency for other skills and applications

Qualifications / Skills / Experience:

  • Excellent written and oral communication skills.
  • Ability to work flexible schedules; based on coverage business needs (which are subject to change), we typically offer weekly rotations including early evening shifts, day shifts and week-end shifts; when we dont have volunteers, we may require team members to cover overnight shifts as well; candidates with more shift flexibility and who meet our hiring criteria will be considered first.

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